Role & responsibilities
Troubleshooting desktop / laptop OS issues like Win 10/11 & Mac OS and support for standard software issues Isolate system issues, diagnose standard software issues and report hardware issues to respective Vendors. Configure desktop and laptop as per the desktop/laptop standardization policies of customer Installation / re-installation / configuration of in-scope client software / applications Troubleshooting issues related to standard office softwares (MS Office Word, Excel, and PowerPoint etc.) and Internet client Relocation of Computers & Peripherals as required by users. Logistic to be provided by Configuration and finetuning of existing applications on computers such as internet browsers and office automation application settings Coordination with 3rd parties and other units for resolution in incidents and problems Continually monitor environment to ensure best practices and set guidelines are being followe
Keyskills: Service Desk Helpdesk Technical Helpdesk
Aforeserve.com Ltd. Aforeserve is an integrated service management and support company offering comprehensive and standardized life cycle services for the full spectrum of Information, Communication and Technology (ICT) products, including notebooks, desktops and servers, computer peripherals, s...