Fraud Specialist I
- JPMorgan Chase Bank
- 1 - 5 years
- Kolkata
- 2 months ago
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Job Description
At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Fraud Specialists work is creative, exciting, and different every day.
As a Fraud Recovery Specialist at Chase, you will not only play a pivotal role in maintaining our profitability but also embark on a rewarding career journey. This role offers you the opportunity to enhance your skills, work with a dedicated team, and contribute to minimizing credit losses, all while enjoying the benefits of being part of a globally recognized company.
Job Responsibilities
- Work in a call center environment that requires 100% phone-based customer interaction
- Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
- Communicate with customers in a metrics-driven environment
- Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
- Take ownership of each customer interaction while treating them with respect and responding with empathy
- Work both independently and in a team environment
- Abide by all applicable regulatory and departmental practices and procedures
Required qualifications, capabilities, and skills
- Minimum of 1 year of customer interaction or customer support experience required, either by phone or face-to-face
- Minimum of 6 months computer experience required, utilizing multiple computer applications in a Windows-based environment
- High school diploma(10+2),HSC or GED required
Preferred qualifications, capabilities, and skills
- Ability to multitask using a computer and simultaneously provide customer support
- Comfortable in a fast-paced, consistently changing environment
- Previous experience working in a Call Center, Banking or Finance industry
- Have a passion for helping people by solving problems, presenting, and explaining solutions
Job Classification
Industry: Financial ServicesFunctional Area / Department: Customer Success, Service & Operations, Role Category: Non VoiceRole: Non Tech Support - Non VoiceEmployement Type: Full timeContact Details:
Company: JPMorgan Chase BankLocation(s): Kolkata+ View Contact
Keyskills: Training Focus Banking Customer support Windows Customer interaction
Fraud Alert to job seekers!
₹ Not Disclosed
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