Process Executive - AR
- Omega Healthcare
- 0 - 1 years
- Chennai
- 2 months ago
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Job Description
Claims Processing and Follow-up: Follow up on outstanding accounts receivable, including contacting clients or insurance carriers regarding overdue payments. Investigate and resolve billing discrepancies or payment issues.
Analyze and process denied claims, identifying root causes and taking corrective actions for resolution. Maintain accurate and detailed records of all follow-up activities, communications, and actions taken.
Payment Processing and Application: Receive and record payments from customers/clients accurately and in a timely manner. Apply payments to the appropriate customer accounts. Process credit memos, adjustments, and refunds. Accounts Receivable Management: Monitor and manage accounts receivable aging reports to identify overdue accounts and prioritize collection efforts. Reconcile accounts receivable balances to ensure accuracy. Identify and escalate complex or unresolvable issues to the appropriate supervisor or manager. Customer Service and Communication: Communicate effectively with customers/clients regarding billing inquiries, payment status, and account issues.
Maintain a professional and customer-focused approach in all interactions. Collaborate with internal departments (e.g., sales, customer service) to resolve customer issues and ensure accurate billing.
Reporting and Documentation: Prepare and maintain regular reports on accounts receivable status, collection activities, and performance metrics. Ensure accurate and up-to-date documentation of all AR transactions and activities.
Maintain organized records and files in accordance with company policies and procedures. Process Improvement and Compliance: Identify opportunities to streamline and improve AR processes to enhance efficiency and effectiveness.
Adhere to company policies, procedures, and internal controls related to accounts receivable. Stay updated on relevant regulations and industry best practices.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & Operations, Role Category: Voice / BlendedRole: Non Tech Support - Voice / BlendedEmployement Type: Full timeContact Details:
Company: Omega HealthcareLocation(s): Chennai+ View Contact
Keyskills: Accounts Receivable Transition Management BPO Process Improvement Vendor Management Medical Billing Operations Management
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