Assistant Manager - Process Training(GDS/Travel) - Vizag
- WNS Holdings
- 5 - 10 years
- Visakhapatnam
- 2 months ago
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Job Description
Role:
- Training: Training new hire batches on pre-process & Process which includes domain, communications, soft skills and travel induction
- People Management: Should be able to identify EWS (Early Warning Signals), provide feedback, create coaching environment
Key Accountability:
- Hiring: Hiring candidates as per client and process requirement on all communication parameters
- Training Performance: End to end responsibility of training deliverables like throughput, certification, early production performance, etc. Conduct interventions during process training and nesting.
- Detailed daily New Hire training review
- Reporting: Ensure all training reports including internal stakeholder and clients should be shared on time accurately
- Content Creation: Should be able to conduct TNI (Training Need Identification) and make changes in pre-process training plan accordingly
- Knowledge Management: Ensure floor agents go through timely monthly check, floor refreshers, etc.
- Stakeholder Management: Should be able to manage internal communication with peers, stakeholders and clients
- Coordination: Conduct interventions during process training and nesting
- TNI Refreshers: Identify agent strengths to identify areas of improvement and provide concrete work plan for improvement. Create intervention plan basis TNI including SBS, one on one coaching, briefing, classroom sessions, on floor activities
Knowledge/ Qualification: Under Graduate/ Graduate
Special Role Requirement:
- Excellent written and verbal communications. Bilingual in English and German
- Should be willing to work in 24*7 environment, (5 days)
- Should be willing to work in non-weekend offs
- Proficiency in MS office
- Travel ready
Work Experience:
- Travel Experience: +3 Years
- Training Experience: Should have sound understanding of the training function and should have spent +2years in training department
- Corporate travel experience
Certification/ Domain Certification (If Applicable): GDS Certifications will be an added advantage.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Teaching & Training, Role Category: Corporate TrainingRole: Process TrainerEmployement Type: FreshersContact Details:
Company: WNS HoldingsLocation(s): Visakhapatnam
Keyskills: Training GDS Air Ticketing Training Delivery Training Need Analysis Process Training Apollo TNA Global Distribution Systems IATA Trainer Fares TNI Amadeus International Ticketing Travel Process Sabre Galileo Training Management
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WNS (Holdings) Limited (NYSE: WNS) is a leading global Business Process Management (BPM) company. WNS offers business value to 200+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Healthcare, Insurance...
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