Roles and Responsibilities -
1. Responsible to acquire new business by driving the assigned line of business & achieve the set sales targets
2. Achieve the assigned revenue targets on a monthly/quarterly / annual basis
3. Responsible for margin management
4. Explore new markets to penetrate & achieve the benchmarked conversion ratio
5. Responsible for smooth onboarding of customers and conduct seamless operations
6. Responsible for high accuracy and setting excellent customer service standards
7. Responsible for adhering to the set SOPs, policies and procedures at the branch & Airport
8. Ensuring all transactions are error free, accurately reported and are reconciled on a daily basis
9. Responsible for bringing up to the notice of supervisor/reporting manager any non-compliance /non-adherence to the set process and guidelines
10. Maintain effective coordination between the customer and the branch service delivery team. 11. Responsible for reporting the actual daily position to the dealing room
12. Be a team player and ensure a cohesive working environment
13. Relationship management with the customers for a long term mutually beneficial business association
14. Ensure adherence with statutory requirements comprising of RBI, FEMA and AML guidelines 15. Analyzing the CRM data and refining / sharpening the approach of the team
16. Giving inputs to the Digital Marketing team about customer trends and preferences.
Candidates profile -
1. Good communication skills both written and verbally.
2. Experience in handling customer / Smart freshers are also considered.
3. Minimum HSC passed out.
Regards,
HR Team
Thomas Cook (India) Limited.
Keyskills: Communication Skills Sales Field Work
SOTC:SOTC Travel Limited (Formerly SOTC Travel Pvt. Ltd.) is a step-down subsidiary of Fairfax Financial Holdings Group; held through its Indian listed subsidiary, Thomas Cook (India) Limited (TCIL). SOTC India is a leading travel and tourism company active across various travel segments includi...