Tele-caller (Inbound & Outbound)
- Srps Fintech
- 1 - 4 years
- 2 months ago
- Email to a friend
- Report this job
Job Description
About SRPS Fintech Pvt Ltd
SRPS Fintech Pvt Ltd is a leading Financial Inclusion company, acting as a bridge between Corporate Business Correspondents (BCs) and Nationalized Banks across India. Through our vast CSP network, we provide essential banking services in underserved regions. We're on a mission to digitally empower every corner of the countryand were looking for motivated individuals to be part of this journey.
Job Summary
We are hiring dynamic Tele-callers to handle both inbound and outbound calls, assisting CSPs (Customer Service Points) and Business Correspondents (BCs) in resolving queries, guiding them through onboarding procedures, and supporting them in building successful, incentive-driven businesses.
Key Responsibilities
Inbound Call Handling:
- Attend and respond to inbound calls from CSPs regarding operational issues, technical queries, or service support.
- Provide first-level assistance and ensure resolution or timely escalation.
Documentation Support:
- Guide CSPs/BCs in preparing necessary agreements and documents.
- Educate them on the basic requirements for onboarding and compliance as per guidelines.
Outbound Engagement:
- Initiate outbound calls to both new and existing CSPs/BCs to support their business operations and strengthen their financial inclusion efforts.
- Offer guidance to improve performance and customer service quality at the kiosk level.
Awareness on Government Schemes:
- Educate CSPs on various government schemes such as PMJJBY (Pradhan Mantri Jeevan Jyoti Bima Yojana) and others.
- Help them chase relevant incentives and achieve set targets, thereby enhancing revenue for both the banks and BCs.
Bank Scheme Coordination:
- Collaborate with multiple public sector banks (e.g., Bank of Baroda, Bank of India) to promote their schemes and ensure accurate implementation at the field level.
- Act as a communication bridge between banks and CSPs for updates, initiatives, and campaign tracking.
Candidate Requirements
- Graduate in any discipline (Commerce/Business background preferred)
- 12 years of experience in tele calling, customer support, or client servicing (preferably in fintech or BFSI)
- Strong communication skills in Hindi and English (both verbal and written)
- Basic knowledge of financial products, government schemes, and customer handling
- Proficiency in using MS Office tools (Excel, Word) and CRM software
- Confident, target-driven, and customer-oriented mindset
- Ability to multitask and work in a fast-paced, collaborative environment
What We Offer
- Competitive salary + attractive performance incentives
- Health and wellness benefits
- Learning & development opportunities
- A positive, inclusive, and growth-driven work environment
Job Classification
Industry: Financial ServicesFunctional Area / Department: Customer Success, Service & Operations, Role Category: Voice / BlendedRole: Account / Relationship Management - Voice / BlendedEmployement Type: Full timeContact Details:
Company: Srps FintechLocation(s): Bhopal( Vidya Nagar )
Keyskills: Inbound Process Relationship Building Voice Process Outbound Process Customer Handling Target Achievement Pressure Handling Convincing Power MS Office Customer Support Strong Communication Skills Resolution Interpersonal Skills
Similar positions
Srps Fintech
SRPS FINTECH PRIVATE LIMITED SRPS Fintech Private Limited is a Corporate BC of Nationalized Banks providing Kiosk Banking in PAN India. We are a leading Financial Inclusion (Banking Kiosk) company.
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in