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Customer Operations - Analyst @ eClerx Services

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 Customer Operations - Analyst

Job Description

Job Description:

Resolve Customer queries and Complaints
Troubleshooting of technical issues related to customers services
Assist the customers on queries regarding their Products and Services via CHAT or Voice
Ability to analyze information and evaluate results to choose the best solution and solve problems
Ensure that appropriate steps were taken to resolve customers problems and providing feedback accordingly
Conduct quality monitoring on voice calls and chats

Interview Time: 10:00 AM to 7:00 PM Please carry following documents for Interview: Updated Resume
Any ID Proof
Interview Time: 10:00 AM to 7:00 PM

Address - 2nd Floor, Tower A & B, DLF Infocity Developer, Rajiv Gandhi Chandigarh Technology Park, Kishangarh, Chandigarh, 160101 Interested candidate can also send resume at
so*********1@ec***x.com

contact Person : Soma
Contact Number : 7087561***

Required Candidate profile


Desired Candidate Profile:

Any Under graduate Fresher/Graduate Fresher are eligible
Any experience up to 4 years are also eligible
Flexible to work in Night Shifts / 24*7
Excellent verbal, written communication and listening skills
Should have good command over English Grammar and Fluency in English


Job Classification

Industry: BPO, Call Centre, ITeS
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Freshers

Education

Under Graduation: Graduation Not Required, Any Graduate in Any Specialization
Post Graduation: Post Graduation Not Required, Any Postgraduate in Any Specialization
Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization

Contact Details:

Company: eClerx Services Ltd.
Location(s): Panchkula
Website: https://eclerx.com/

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Keyskills:   BPO US Shift KPO Inbound Troubleshooting UK Shift Outbound Customer Care Executive Technical Support Fresher Call Center Voice International BPO

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₹ 2,00,000 - 3,25,000 P.A

eClerx Services

eClerx provides critical business operations services to more than 30+ global Fortune 500 clients, including many of the world’s leading financial services firms, online retail and distributors, interactive media and entertainment, high tech and industrial manufactur...