Guest Service Assistant - Bengaluru/Bangalore
- The Indian Hotels
- 2 - 5 years
- Bengaluru
- 5 years ago
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Job Description
Guest Service Assistant - Female Candidates Only Gue- Fro- Ban- 2019- 08- 02- 4605 Posted on 02- Aug- 19 Front Office Front OfficeLocation Bangalore Job Responsibilities Job Requirements Responsibilities Extend and ensure warm and courteous service to all the guests, the Management and employees of the Hotel Be informed on the daily room position Have detailed information regarding arrivals, their room requirements and expected departures of the day Check on VIP reservations for the day and issue VIP amenities voucher for fruits, flowers and beverages, etc., in consultation with the Duty Manager Greet all guests and address them by name whenever you see him/ her and ensure all required details like date of departure, address and mode of payment, etc., are filled- in properly on the registration card Ensure good ready room according to guest preferences is allotted to the guest and ensure the registration card with the correct rate is given to all guests during check- in Ensure that every guest has a smooth and quick check- in Ensure all the complaints from the guests are handled delicately and informed to the Duty Manager Cross check Housekeeping occupancy report and inform the Duty Manager about discrepancies Feed in the data collected from the guest through the registration card/ business card, on to the Computer and update guest profiles on a regular basis Sell higher priced rooms to the guest by skillful salesmanship (upselling) Handle scanty baggage guests very carefully and keep the Bell Desk, Housekeeping and Security departments informed about any suspicious incidents Ensure that all guest/ internal correspondence is filed and maintained systematically Ensure all messages are transmitted in time and also that messages are sent to the guests with regard to any requests from them Answer all incoming calls for guests in their absence and convey/ record all messages Handle all guest mail, parcels, telegrams as per laid down procedures Keep information aids like time tables, road maps, Hotel guide, etc., handy for guest usage. Ensure that the log book is read and signed every day before the shifts Assist in implementing T.B.E.M processes Implementing & monitoring ISO 14001 Environmental Management System, EMPs & O&Ts, OCPs and training of staff Enabling and adherence of the principles and work practices detailed under HACCP System in the department viz., Food Safety, Hygiene and Cleanliness, Health, Storage etc as applicable to the area of your work placeRequirements Candidate must possess at least a Diploma in Hospitality/ Tourism Management or equivalent Preferably junior executives specializing in Customer Service or equivalentResponsibilities Extend and ensure warm and courteous service to all the guests, the Management and employees of the Hotel Be informed on the daily room position Have detailed information regarding arrivals, their room requirements and expected departures of the day Check on VIP reservations for the day and issue VIP amenities voucher for fruits, flowers and beverages, etc., in consultation with the Duty Manager Greet all guests and address them by name whenever you see him/ her and ensure all required details like date of departure, address and mode of payment, etc., are filled- in properly on the registration card Ensure good ready room according to guest preferences is allotted to the guest and ensure the registration card with the correct rate is given to all guests during check- in Ensure that every guest has a smooth and quick check- in Ensure all the complaints from the guests are handled delicately and informed to the Duty Manager Cross check Housekeeping occupancy report and inform the Duty Manager about discrepancies Feed in the data collected from the guest through the registration card/ business card, on to the Computer and update guest profiles on a regular basis Sell higher priced rooms to the guest by skillful salesmanship (upselling) Handle scanty baggage guests very carefully and keep the Bell Desk, Housekeeping and Security departments informed about any suspicious incidents Ensure that all guest/ internal correspondence is filed and maintained systematically Ensure all messages are transmitted in time and also that messages are sent to the guests with regard to any requests from them Answer all incoming calls for guests in their absence and convey/ record all messages Handle all guest mail, parcels, telegrams as per laid down procedures Keep information aids like time tables, road maps, Hotel guide, etc., handy for guest usage. Ensure that the log book is read and signed every day before the shifts Assist in implementing T.B.E.M processes Implementing & monitoring ISO 14001 Environmental Management System, EMPs & O&Ts, OCPs and training of staff Enabling and adherence of the principles and work practices detailed under HACCP System in the department viz., Food Safety, Hygiene and Cleanliness, Health, Storage etc as applicable to the area of your work placeRequirements Candidate must possess at least a Diploma in Hospitality/ Tourism Management or equivalent Preferably junior executives specializing in Customer Service or equivalentJob Classification
Industry: Travel , Hotels , Restaurants , Airlines , RailwaysFunctional Area: Hotels, Restaurants, Role Category: Front Office/Customer CareRole: Front Office/Customer CareEmployement Type: Full timeEducation
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Post Graduation Not RequiredDoctorate: Any Doctorate in Any Specialization, Doctorate Not RequiredContact Details:
Company: The Indian HotelsLocation(s): Bengaluru+ View Contact
Keyskills: Housekeeping Environmental management system Hospitality Front office Guest service Food safety Customer service Management Room Monitoring
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The Indian Hotels
The Indian Hotels Company (IHCL) and its subsidiaries, collectively known as Taj Group, is one of Asia's largest and finest group of hotels. Incorporated by the founder of the Tata group, Jamsetji Tata, the company opened its first property, the Taj Mahal Palace, in Bombay in 1903. The Taj, a symbol...
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