Genpact Virtual Drive For Collections - Voice Process - 23 April- Hyd
- Headstrong
- 0 - 1 years
- Hyderabad
- 2 months ago
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Job Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Genpact Virtual Drive for Collection roles - Voice Process on 23rd April 2025 - Hyderabad
Date: 23rd April 2025
Time: 11.30 AM to 1 PM
Venue: Microsoft Teams Meeting
MS Teams Meeting ID: 416 690 042 807 7
MS Teams Passcode: ma69gL2c
Location Uppal, Hyderabad
Shift: Night Shit
Graduation: Only Commerce Graduates/ Postgraduates
Note: Please keep your Original Aadhar card & E-Aadhar card with you while appearing for virtual Interview
Key Responsibilities:
Collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc.
Respond to email /phone queries on disputed invoice
Research and analyze the disputes/deductions in ERP
Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution
Find opportunities and recommend solutions for process and automation improvements
Daily reporting of individual portfolios to supervise and supervise the past dues
Implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact
Work as a standout colleague to process any ADHOC request in a timely manner.
Deliver quality customer service by researching and responding to all internal & external partners inquiries quickly, effectively and professionally.
Raise problems to senior staff members and or management as appropriate.
Required Skills:
Commerce Graduate
Excellent Communication Skills (verbal and written)
Accounting Knowledge
Minimum Qualifications
Good customer handling skills
High Energy level
Effective probing skills and analyzing / understanding skills
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer Success, Service & Operations - OtherEmployement Type: Full timeContact Details:
Company: GenpactLocation(s): Hyderabad
Keyskills: Voice Process Cca Inbound Customer Service Customer Service CSR Cce Accounting Debt Collection Calling Voice Support CSA US Process Inbound Voice Process Communication Skills Customer Support Bpo Voice AR Calling International Voice Collections Customer Handling OTC
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