Technical Support Engineer II
- Mitratech India
- 2 - 6 years
- Hyderabad
- 2 months ago
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Job Description
Essential Duties & Responsibilities:
- Provide assistance to customers, consultants and partners on the usage of Mitratech products through our customer support portal, email, and phone
- Troubleshoot issues through reproducing the problem and determine resolution
- Triage newly reported problems, assign proper severity and work to identify a resolution
- Update the ticket tracking system to provide accurate and current status of support issues
- Create Knowledge-base articles regularly to expand self-help tools for customers and internally
Qualifications:
- 2+ years of experience working with enterprise software applications in support, development/QA, services or similar technical role
- Experience writing SQL queries required
- Familiarity with .NET applications
- Experience with SQL Server and writing SQL queries
- Ability to configure and manage Windows server and various roles/ features
- Understanding of JSON/XML schemas
- Previous exposure to Webhooks / APIs
- Experience with Azure
- Experience with performance tuning of applications or databases preferred
- Excellent organizational, customer relationship, verbal and written communication skills
- Highly dependable and professional
- Excellent problem -solving and listening skills
- Highly motivated, self-starter with a positive attitude
Education
- Bachelor or Master of Science in Computer Science/Engineering or relevant experience required
We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.
Job Classification
Industry: Software ProductFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: Mitratech IndiaLocation(s): Hyderabad
Keyskills: .net Windows SQL Application Support
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