Customer Service Representative @ Wehire Talent

Job Description

Job Title: Customer Service Representative (CSR) US Banking Process
Location: Mumbai & Thane

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About the Role:

Were looking for enthusiastic and customer-focused individuals to join a dynamic team supporting a leading US banking process. In this role, youll be the first point of contact for customers, handling inbound calls and addressing queries related to banking, financial services, and credit card products. Youll deliver accurate, prompt solutions while maintaining a high level of professionalism, empathy, and service excellence.

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Key Responsibilities:

• Respond to customer inquiries related to banking and credit card services via inbound calls

• Deliver accurate information and aim to resolve issues within the first interaction

• Follow defined customer service protocols and guidelines

• Ensure high levels of customer satisfaction and meet service quality standards

• Escalate complex or unresolved issues to the appropriate department as needed

• Uphold data confidentiality and comply with security policies

• Collaborate with team leads and managers to achieve performance goals

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Eligibility Criteria:

• Education: Graduates or HSC pass candidates with strong communication skills

• Age Limit: 19 40 years

• Communication Skills: Excellent spoken English and interpersonal skills

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Experience & Salary:

• Fresher: Up to 27,000 in-hand

• 211 months of experience: Up to 29,000 in-hand

• 1+ years of experience: Up to 33,000 in-hand
  (30% hike on last drawn salary, capped at 33,000)

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Work Schedule & Benefits:

• Shift Timing: Between 5:30 PM 6:30 AM IST (US Night Shifts)

• Weekly Offs: Any 2 rotational offs per week

• Transport: Home pick-up and drop facility provided

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Interview Process:

1. HR Screening

2. Voice & Accent (VNA) Evaluation

3. Operations Round

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• Work with a reputed international banking client

• Excellent opportunity to grow your career in the BPO and banking sector

• Dynamic, fast-paced, and learning-driven work culture

• Performance-based incentives and rewards

 

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Contact Details:

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Keyskills:   banking process inbound calls customer service representative