Telecom Project Engineer @ Teamwork Cables

Job Description

• Resolve issues and enhancements for systems such as IVR, ACD, VOIP, Dialer, WFM, Omni-channel platforms, and more
• Act as liaison for client and business
• Manage, monitor, and analyze in and outbound data traffic to ensure quality and consistency
• Optimize network and telecommunication systems
• Provide telephony support and technical issue resolution
• Work with clients and other 3rd party vendors regularly to minimize incompatibility and rework
• Design and implement disaster recovery solutions
• Provide project support when necessary
• Review and escalate any potential issues to management

Education and experience

• Bachelors degree in electronic engineering or a related field
• Three years of related experience

Required skills and qualifications

• Exceptional written and verbal communication skills
• Great attention to detail
• Analytical mindset and inquisitive nature
• In-depth knowledge of in and outbound technologies
• Working understanding of networks, telephony, and VoIP protocols
• Ability to troubleshoot and diagnose technical issues with hardware and software
• Ability to multi-task and adapt quickly to changing work conditions
• Thorough understanding of typical support structure and tools used in an IT environment
• Self-motivated with excellent time management

Preferred qualifications

• 5 years related experience
• High energy and positive attitude
• Working knowledge of network management platforms and cyber security protocols
• Excellent business communication skills

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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