International voice support
- TeamLease
- 1 - 2 years
- Kolkata
- 4 months ago
- Email to a friend
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Job Description
MASS HIRING FOR TOP MNC !!!
Payroll Org- Teamlease Digital
Job Title - Customer Service Support Advisor
Job Dimensions - To resolve the queries / concerns being raised by the customer promptly and accurately in line
with the agreed SLAs. The work will be allocated in the queue in the form of Voice work wherein an individual will
be responsible to resolve the concerns / queries raised or need to provide accurate information to the customer.
Key Responsibilities
- To take calls and work promptly within agreed timescales and in line with agreed process and
procedures.
- To ensure prompt and accurate information being provided with appropriate resolution.
- To achieve operational targets as defined by for the process.
- To maintain queue levels to agreed SLA targets levels.
- To achieve and maintain a good knowledge/capability of systems.
- When dealing with customers aspire to deliver an excellent customer experience via. calls.
- To highlight to queue owners, line management and offline support teams any issues in the queues
that may affect customer satisfaction and share best practice within the team and across Digital Care
teams.
- To complete/participate in ad-hoc projects to drive efficiencies and improvements in the process.
- To fully support and take guidance from the manager, raising awareness to them of any factors which
may affect the performance of individuals or the whole team.
- Share best practice within the team and across the Digital Care Community.
- Adhere to relevant shift patterns and break schedules.
- Take responsibility for personal development and drive own performance.
Skills Required
- Provide Experience in customer service in a Call Centre environment.
- Excellent English verbal and written language skills along with good typing (minimum 40 speed) and
multitasking skills
- Good questioning and listening skills.
- Good empathy and customer ownership skills
- Good cross-cultural awareness to be able to effectively communicate with UK customers.
- Good objection handling/diffusing/complaint handling skills
- Good customer interaction skills with the ability to recognize the customers needs.
- Good self-management .
- Good Data input skills
- Good Problem solving
Connected Leaders Behavior
- Collaborative partner
- Solution-focused achiever
Experience Required
- Excellent written and verbal communication skills and etiquette, required to effectively
communicate with external and internal stakeholders.
- 0.6 - 12 months of experience in similar role(offer letter, experience letter, PF/Form16, Salary slip are must)
Education: Any graduate
Location: Kolkata , Gurgaon ,Bangalore and Mumbai
INTERESTED CANDIDATES KINDLY SHARE CV AT: ai**************y@te******e.com
Thanks and Regards
Aishwarya Dwibedy
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: Full timeContact Details:
Company: TeamLeaseLocation(s): Kolkata
Keyskills: international voice support Inernational voice International Call Center International Voice Us Voice Process International Calling International BPO
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