Tax Analyst @ Avalara

What Youll Do

Tax Analyst - Support Team is an excellent opportunity for a candidate to work in a creative environment and grow within our business. The Support Team Tax Analyst provides our customers exceptional product assistance and service information by phone and email. You will report to the Lead/Manager

• Provide customer phone and email support in the business, including product features.

• Maintain all customer information.

• Prepare sales and lodging tax returns based on deadline requirements.

• Work with jurisdictions by phone and email to investigate and resolve notices, amend tax returns, close customer tax accounts, and troubleshoot filing discrepancies.

• You will identify areas of improvement and efficiency.

• Demonstrate consistent, efficiency, and accuracy in work tasks.

• Fluent English speaker with outstanding written and verbal communication skills.

• Excellent listening skills with an ability to anticipate customers needs and ask good questions.

• Ability to convey information and walk a customer through steps.

• A quick study with the ability to teach yourself new skills like software applications and find answers on your own.

• Bachelor s degree or equivalent experience

• 3+ years of experience in Customer Support

• Knowledgeable in Excel, Word, and Outlook

• Excellent business math skills

• 1 to 3 years of experience in Indirect taxes, which can include Sales Use, Communications Tax, Lodging taxes, or experience dealing with taxing jurisdictions

• Knowledgeable in Salesforce, RingCentral

#LI-Onsite

Total Rewards

In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.

Health Wellness
Benefits vary by location but generally include private medical, life, and disability insurance.

Inclusive culture and diversity
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.

Learn more about our benefits by region here: Avalara North America

We re Avalara. We re defining the relationship between tax and tech.

We ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business. Our growth is real, and we re not slowing down until we ve achieved our mission - to be part of every transaction in the world.

We re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them.

We ve been different from day one. Join us, and your career will be too.

We re An Equal Opportunity Employer

Supporting diversity and inclusion is a cornerstone of our company we don t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

• Fluent English speaker with outstanding written and verbal communication skills.

• Excellent listening skills with an ability to anticipate customers needs and ask good questions.

• Ability to convey information and walk a customer through steps.

• A quick study with the ability to teach yourself new skills like software applications and find answers on your own.

• Bachelor s degree or equivalent experience

• 3+ years of experience in Customer Support

• Knowledgeable in Excel, Word, and Outlook

• Excellent business math skills

• 1 to 3 years of experience in Indirect taxes, which can include Sales Use, Communications Tax, Lodging taxes, or experience dealing with taxing jurisdictions

• Knowledgeable in Salesforce, RingCentral

#LI-Onsite

• Provide customer phone and email support in the business, including product features.

• Maintain all customer information.

• Prepare sales and lodging tax returns based on deadline requirements.

• Work with jurisdictions by phone and email to investigate and resolve notices, amend tax returns, close customer tax accounts, and troubleshoot filing discrepancies.

• You will identify areas of improvement and efficiency.

• Demonstrate consistent, efficiency, and accuracy in work tasks.