Hiring for Spanish Specialist - Senior
- Thinkpod Hr Solutions
- 20 Positions
- Pune
- 2 months ago
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Job Description
- Work Location Pune
- Experience 4-5 years
- CTC Upto 8-9 LPA
- Band B1
- Notice Period 45 DAYS
- Shift- UK shift
- Candidate should be able to read and write Spanish language with min 18 months experience in telecommunications to apply for this position
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- Fundamental Knowledge on Broadband technologies e.g. ADSL, HDSL, LAN, WAN, New Age products etc.
Training on network topologies and protocols.
Good knowledge and understanding of the CPE configuration, both Standard and Non standard CPE.
Good understanding of the Order management journey, Order to Cash
Good problem solving capabilities and Network troubleshooting.
Good interpersonal skills
Good order management skills
Should have worked within GS environment.
Should have knowledge over Order Management
Validate the customer order from a high level design point.
Ensure the require network parameters are provided and appropriate, according to the network services.
To manage the incoming work volumes for all associated task of the role to ensure performance targets achieved.
To liaise with customers account team, Suppliers, Productline teams in the delivery of CPE services.
To liaise with the customers Service Delivery teams during the delivery cycle and ensure driving governance within the team.
To liaise with CPE/Switch suppliers for ETA and support team to escalate where ETA's not in place or delayed.
To create and share CAPA, RCA's as and when required.
To keep L1, L2 appraised or call out any help required, challenges within the process, people
Need to be a Spanish Resource with Telecom Experience - CRITICAL SKILLS REQUIRED
- Working experience of 2+ years in Telecom Order maangement and understanding of Supply chain Management concepts
Excellent written and verbal Communication skills
Have work experience in a service provider environment managing Central Office provisioning operation.
Order validation from a deliverables point of view.
Coordination with the Order management or account teams for insufficient issues.
Escalate through the right channels and process to ensure the accountability on deliverables.
Continuous improvement through learning and process understanding.
To meet or exceed all delivery targets such as time lines, KPI's, right first time activities.
To act as 1st Level escalation point of contact
Need to be a Spanish Resource with Telecom Experience - Contact- Aishwarya hidden_mobile / mail on hidden_email
- Fundamental Knowledge on Broadband technologies e.g. ADSL, HDSL, LAN, WAN, New Age products etc.
Hiring for Spanish Specialist - Senior Executive
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Technical Support / HelpdeskFunctional Area: Not SpecifiedRole/Responsibilies: Hiring for Spanish Specialist - SeniorContact Details:
Company: Thinkpod Hr SolutionsLocation(s): Pune+ View Contact
Keyskills: troubleshooting networking network support routers
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₹ 2 to 7 Yr
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