Associate Program Manager - Loans
- Marriott
- 14 to 18 Yrs
- 2 months ago
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Job Description
- The candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and also focus on continuous improvement for maximum efficiency. It is vital to focus on the high standard of delivery excellence, provide top-notch service quality and develop successful long-term business partnerships with internal/external customers by identifying and fulfilling customer needs. He/she should be able to break down complex problems into logical and manageable parts in a systematic way, and generate and compare multiple options, and set priorities to resolve problems. The ideal candidate must be proactive, and go beyond expectations to achieve job results and create new opportunities. He/she must positively influence the team, motivate high performance, promote a friendly climate, give constructive feedback, provide development opportunities, and manage career aspirations of direct reports. Communication skills are key here, to explain organizational objectives, assignments, and the big picture to the team, and to articulate team vision and clear objectives. Associate Program Manager Roles & Responsibilities Take leadership role independently managing back office operations Client Management establish self as a valued partner and work closely to achieve goals defined Independently handle all client escalations and lead mitigation steps to prevent future escalations Manage team of 70 plus people training, onboarding, resource allocation, delivery management, performance appraisals, mentoring etc. Help knowledge management endeavour by sharing process knowledge and best practices within the teams Lead various quality initiatives across processes managed Responsible for Business continuity, transformation and various audits Functional & Technical Skills Bachelor's Degree in B. Com /BBM or Masters Degree in M. Com/MBA/PGDM 14 to 17 years of experience in handling team of minimum 70 members and has good experience and knowledge of Investment Banking Operations. Conceptualize, design and deliver high-quality solutions and insightful analysis on a variety of projects ranging in both complexity and scope. Knowledge of / prior experience with offshoring processes and methodologies highly preferred. Proven track record of managing complex Operations. Ability to meet client expectations with respect to SLAs, KPI and KRIs. Delivery of productivity gains and identify and implement process improvements. Possess strategic perspective, business acumen, action orientation and drive for results. Ability to present and lead client meetings with senior internal and external stakeholders. Ability to understand and analyze complex problems, methodically devise and present a solution, and apply sound judgment independently. Well-organized with ability to prioritize effectively and multi-task, while working independently. Track record of coping with pressured timelines and deliverables. Should be good with logical and quantitative abilities. Strong capabilities in MS Office Tools. Preferred experience with data visualization and data analytics tools Ability to work under pressure and handle multiple priorities Excellent presentation and communication skills (written and verbal) Ability to work with teams across time-zones and cultures Organized, detail oriented, flexible, self-starter & highly motivated Should be able to act fast and decisively when dealing with critical situations Good with numbers and ability to derive information from data Excellent multi-tasking and creative problem solving Tools/industry utilities: Preferred hands-on & understanding of Euroclear and DTCC Reporting/Client Management: We follow a practice of managing reports & matrices within deadlines and with 100% accuracy. Understanding the requirements, data to be used & distribution list on the reports. Reporting the BAU & KRIs to senior management & client. Preparing various business reports like monthly and quarterly business reviews to give visibility around key metrics to clients. We give utmost priority to our clients and their requirements, adhere to the requirements and follow a strict procedure of reporting,
Employement Category:
Employement Type: Full timeIndustry: BFSIRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Associate Program Manager - LoansContact Details:
Company: eClerx DigitalLocation(s): Maharashtra,
Keyskills: Client Management Team Management Training Resource Allocation Delivery Management Mentoring Knowledge Management Quality Initiatives Business Continuity Transformation Investment Banking Operations SLAs Business Acumen Problem Solving MS Office Tools Data Visualization Data Analytics Time Management Communication Skills Critical Thinking Euroclear DTCC Reporting Matrices Decision Making
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