L2 Support engineer
- Narayana Health (NH)
- 3 - 7 years
- Bengaluru
- 2 months ago
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Job Description
Job Responsibilities:
- Study the HIS modules and integrated application, gain a mastery over these applications, and provide support to end users.
- Assess the requirements/issue by analyzing the issue or by interacting with stakeholders.
- Identify gaps and find solutions with the partner team to address them.
- Log calls and resolutions through our Helpdesk ticketing system
- Delivering regular and customized training to end users
- Stay updated on the upcoming features
- Flexibility to work in shifts.
- Adhere to defined SLAs
- Ability to successfully handle and prioritize multiple work requests and/or projects simultaneously
- Grasp and abide by the Information Security and Privacy policies of the company
- Vigilant handling - Employees deal with confidential data of the company. The employees need to be careful when it comes to the execution of the strategies. Any suspicious activities noticed are needed to be reported and follow the security procedures by employee.
- Personal Space - Adhering to company information and privacy policy is Part of employee responsibility for his own area or scope of work. Employees need to ensure that their work areas/workstation stick to security standards of the company.
Candidate Requirements:
- Extensive exposure to healthcare operations
- Experience in Healthcare IT
- Finance/ Billing/ SCM under health care Apps
- Ability to lead the team from the front
- Excellent organizational skills
- Good communications skills - written and verbal
- Excellent analytical and
- problem-solving skills
- Good prioritization skills and be flexible enough to adapt
- Good evaluation skills
- Great IT skills combined with a good head for business
- A good team-playing mentality
An ability to work to tight deadlines and within constraints
Job Classification
Industry: Medical Services / HospitalFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: Narayana Health (NH)Location(s): Bengaluru+ View Contact
Keyskills: IT Support Finance Billing SCM
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₹ 6-9 Lacs P.A
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