Education
Graduation or 3 years Polytechnic Diploma or equivalent
Experience
Minimum 2 years of experience in Hardware and Networking
Good troubleshooting skills. Experience in assembling/disassembling computer hardware and components. Understanding of TCP/IP networking.
Knowledge & Skills
(Functional/Technical)
Analyzes, troubleshoots and resolves Tier 1 level software & hardware issues for internal end users (i.e. Windows 7 OS & MS Office 2010 support issues, and hardware & peripherals).
Processes IT equipment/hardware and software delivery and installation requests.
Engages, delegates and coordinates Tier 2 & Tier 3 level issues to IT Team Members (i.e. Systems Administrators) for issue resolution and support as needed.
Maintains communication with internal customers, keeping them informed of the status of their request - follows-up with internal customers to ensure that requests were completed to the users satisfaction.
Reviews and follows-up with IT team members on a daily basis concerning open requests.
Maintains IT inventory records including receiving procedures, asset tagging, and periodical physical inventories.
Complies with all company policies and procedures
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Keyskills: desktop engineering desktop support hardware networking
Company is one of the leading names involved when it comes to offering solutions pertaining to the web in order to cater with the demands of the corporate world. With a team of dedicated individuals and the trust that our customers have in us, we have reached the great heights. With a well-establish...