Regional Technical Support Manager
- HCL Technologies
- 4 to 8 Yrs
- Noida, Gurugram
- 2 months ago
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Job Description
- Regional Technical Support Manager Noida 4.5-8 Years INDIA Job Description (Posting). Role Overview: We are seeking an experienced SD-WAN Solutions Engineer with a deep understanding of Versa Networks" Secure SD-WAN platform. In this role, you will be responsible for architecting, deploying, and managing SD-WAN solutions for clients using Versa's cutting-edge technology, which integrates both networking and security services. Key Responsibilities: Design, deploy, and manage Versa SD-WAN solutions for enterprise and service provider networks. Utilize Versa Director to manage and configure SD-WAN infrastructure, ensuring centralized visibility and control. Collaborate with clients to understand their networking requirements and deliver customized solutions using Versa s multi-cloud, multi-tenancy capabilities. Perform zero-touch provisioning and troubleshoot SD-WAN installations remotely. Work with security teams to integrate next-generation firewall, secure web gateway, and other security functions into the SD-WAN architecture. Provide technical support and training to clients and internal teams on Versa SD-WAN best practices. Conduct regular performance tuning and system optimization, leveraging Versa s AI/ML-powered predictive management. Stay updated on the latest advancements in SD-WAN and network security technologies, particularly in Versa's product roadmap. Required Qualifications: Bachelor s degree in Computer Science, Information Technology, or related field. Proven experience with Versa Networks SD-WAN, including hands-on experience with Versa Director and Versa Analytics. Strong knowledge of WAN routing protocols (BGP, OSPF) and carrier-grade network architectures. Familiarity with SASE (Secure Access Service Edge) architecture and principles. Experience with cloud integration and managing hybrid WAN infrastructures. Excellent problem-solving skills and the ability to work with distributed teams. Preferred Qualifications: Versa Networks certifications or similar SD-WAN certifications. Hands-on experience with other SD-WAN solutions and next-gen firewall technologies. (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations /L3 level support and doing incident & problem management (6.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives. Qualification B-Tech No. of Positions 1 Skill (Primary) Data Center-Network Data-Network Data Auto req ID hidden_mobileBR,
Employement Category:
Employement Type: Full timeIndustry: IT - Hardware / NetworkingRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Regional Technical Support ManagerContact Details:
Company: HCL TechnologiesLocation(s): Noida, Gurugram+ View Contact
Keyskills: Networking Security services BGP OSPF Problemsolving
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