Receptionist
- Radisson Hotel Group
- 1 - 2 years
- Kolkata
- 2 months ago
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Job Description
Greets guestsand processes hotel registration.
Develop goodopen communication and rapport with all guests. Recognise return guests and ensure all guests expectations are met andexceeded at all times.
Ensure allguest account details are correct and accurate.
Keepscurrent on hotel accommodations, services and area attractions.
Responds tocustomer inquiries for information.
Arranges forservices requested by the guest by working with other departments asappropriate.
Stayscurrent with developments in the hotel by reviewing and updating thecommunication log.
Offersguests updates to rooms and promotes hotel amenities, food and beverage outletsand services.
Makesreservations in accordance with hotel s yield management practices.
Processescustomer credit at check-in in accordance with hotel policy.
Identifiesand records special billing instruction and notifies Accounting.
Followshotel policy on cash banks - at all times adheres to credit limits andprocedures as set down by the Financial Controller.
Obtainsappropriate approvals and signatures.
Givespersonal attention, takes personal responsibility and uses teamwork whenproviding guest service
Listens,apologizes with empathy, finds a solution and follows through when resolvingguest problems
Provides YesI Can! genuine hospitality and teamwork on an ongoing basis
Assumes theresponsibility to notice when the guest is not satisfied and uses their bestjudgment as to when it is appropriate to use the 100% Guest Satisfaction
Performsother duties required to provide the service brand behavior and genuinehospitality
At all timeskeeps a favourable image of the Brand.
Comply withthe personal presentation, grooming and hygiene standards.
Activelysupport and promote Workplace Health and Safety within the work environment.
Perform anyother reasonable duties as directed by your Department head, the GeneralManager or his/her designate.
Maintainhotel and guest security and confidentiality at all times and reports anyrelevant information to a supervisor or manager.
REQUIREMENTS
One year front office experience is preferred
Strong computer systems skills
Excellent communication skills
Able to collaborate effectively with other hotel employees and managers
Strong Microsoft Office suite and reporting system skills
Ability towork a flexible schedule
Job Classification
Industry: Hotels & RestaurantsFunctional Area / Department: Administration & FacilitiesRole Category: AdministrationRole: Office AdminEmployement Type: Full timeContact Details:
Company: Radisson Hotel GroupLocation(s): Kolkata+ View Contact
Keyskills: Supervisor Hospitality Front office Head Business Development Usage guest satisfaction Guest service Billing Yield management MS Office
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