Engine Field Service Technician - Level III
- Sunergeo India
- 5 to 9 Yrs
- Bilaspur
- 2 months ago
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Job Description
- Description Job Summary: The Engine Field Service Technician - Level II serves as a technical specialist and primary customer support contact to diagnose and execute complex repairs on engine products at customer sites. This role ensures high-quality service, fosters customer relationships, and contributes to technical expertise within the team. Key Responsibilities Establish and develop strong customer relationships to ensure efficient attention to customer needs. Utilize specialized tools and follow documented procedures to diagnose and complete complex repairs at customer sites. Perform preventative maintenance activities on engines and related components in the field as per scheduled standards. Escalate unresolved issues to product specialists or supervisors for resolution. Coach and develop junior technicians/apprentices by sharing knowledge and providing work direction. Review repair plans, parts lists, and documentation to ensure comprehensive service execution. Accurately complete service documentation, including worksheets, timesheets, warranty claims, and quality records. Identify additional sales and service opportunities to enhance customer experience and business growth. Maintain service vehicles and tools in a clean and operational state. Ensure strict adherence to Health, Safety, and Environmental policies, procedures, and applicable legislation. Report any issues or incidents promptly. Responsibilities Competencies: Communicates Effectively Develops and delivers multi-modal communication tailored to different audiences. Customer Focus Builds strong customer relationships and delivers customer-centric solutions. Develops Talent Helps people achieve their career and organizational goals. Manages Complexity Analyzes complex information and makes effective decisions. Manages Conflict Handles difficult situations with professionalism and minimal disruption. Self-Development Continuously seeks growth opportunities through formal and informal learning. Health and Safety Fundamentals Advocates and practices proactive health and safety behaviors to contribute to an injury-free workplace. Diagnostics Application Translates customer complaints into troubleshooting plans, using mechanical/electronic service tools and software to identify and resolve issues. Electronic Service Tool Application Utilizes the appropriate electronic tools to diagnose, maintain, and troubleshoot engine products. Engine Systems Interactions Interprets and analyzes internal and external system interactions for efficient diagnosis and repair. Product Repair and Maintenance Conducts repairs following standard procedures, ensuring quality and cost-effective service. Service Documentation Accurately captures and records service details for historical tracking and billing. Technical Escalation Utilizes available resources and escalates technical issues while ensuring proper documentation for efficient resolution. Values Differences Recognizes and appreciates diverse perspectives and cultural contributions to the organization. Education, Licenses, And Certifications Preferred: Apprentice-Trained Engine Technician Required: Vocational diploma from a relevant technical institution Valid local driving permit required May require licensing for compliance with export controls or sanctions regulations Experience Significant field service experience working with engine products Expert-level knowledge of engine products Strong customer service background Preferred: Experience in providing technical coaching to junior technicians Qualifications Skills and Knowledge: Customer Relationship Management Build and maintain long-term relationships with key accounts. Preventive Maintenance (PM) Quality Enhance PM quality under CAMC agreements. Predictive Maintenance Drive Conduct analysis for five key customers. Service Level Agreement (SLA) Compliance Ensure 100% compliance with PM and breakdown SLAs, obtaining satisfactory certification from key customers. Customer Satisfaction and Loyalty Achieve vendor evaluation scores above 95% for all customers. Team Efficiency and Effectiveness Meet service matrix goals, execute support strategies, and provide Root Cause Analysis reports as per customer expectations. Job Service Organization Cummins Inc. Role Category Hybrid Job Type Technician ReqID hidden_mobile Relocation Package Yes,
Employement Category:
Employement Type: Full timeIndustry: Engineering / ConstructionRole Category: Quality (QA-QC)Functional Area: Not SpecifiedRole/Responsibilies: Engine Field Service Technician - Level IIIContact Details:
Company: Cummins Inc.Location(s): Bilaspur+ View Contact
Keyskills: Customer Relationship Management Preventive Maintenance Customer Focus Customer Satisfaction Loyalty Health Maintenance
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