Behavioral Trainer - Chennai - Hexaware

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Behavioral Trainer - Chennai - Hexaware

Hexaware
3 - 8 years
Chennai
5 years ago
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Job Description

A stronghold of the language (English) and good knowledge of grammar, pronunciation, spellings, and vocabulary
1-3 years of formal customer service or call center training experience (Customer service experience for Voice and Back office operation activities is strongly preferred), Language and Behavioral training experience is a pre-requisite.
Background of working in the L&D department and imparting OD programs is highly recommended
Should have minimum 2 years of experience as a behavioral trainer
Proven success in call center coaching/mentoring
Review Existing Training Materials and Identify need for updating the same. Should be able to create new content as and when necessary
Conduct and periodically review contents of the initial training of new Agents, including good phone practices, general customer service skills, listening skills, de-escalation skills, and call center policies and procedures
Experience monitoring IB/OB calls and providing feedback

Required Candidate profile

Bachelors Degree is mandatory; 1-3 years of prior training or teaching experience;
1-3 years of formal customer service or call center training experience (Customer service experience for Voice and Back office operation activities is strongly preferred), Language and Behavioral training experience is a pre-requisite.
Background of working in the L&D department and imparting OD programs is highly recommended
Excellent verbal, written and interpersonal communication skills;
Proficient in written and oral Grammar, should be able to identify errors and train and up skill agents
Outstanding customer service skills and dedication to providing exceptional customer care

Job Classification

Industry: BPO, Call Centre, ITeS
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Training
Role: Training
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Any Postgraduate in Any Specialization
Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization

Contact Details:

Company: Hexaware Technologies Limited
Location(s): Chennai
Website: https://hexaware.com/

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Keyskills: organisational development programs trainer od programs Soft Skills Training behavioral trainer call center training behavioral training voice accent trainer organizational development learning & development Soft Skills Trainer

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₹ 5,50,000 - 6,00,000 P.A

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

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Hexaware

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Behavioral Trainer - Chennai - Hexaware

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