Assistant Manager P&C Insurance Broker Support Team
- Genpact
- 7 - 10 years
- Madurai
- 2 months ago
- Email to a friend
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Job Description
Ready to shape the future ofwork?
At Genpact, we don't justadapt to change we drive it. AI and digital innovation are redefiningindustries and were leading the charge. Genpacts AI Gigafactory, ourindustry-first accelerator, is an example of how were scaling advancedtechnology solutions to help global enterprises work smarter, grow faster, andtransform at scale. From large-scale models to agentic AI, our breakthroughsolutions tackle companies most complex challenges.
If you thrive in afast-moving, tech-driven environment, love solving real-world problems, andwant to be part of a team thats shaping the future, this is your moment
Genpact (NYSE: G) is anadvanced technology services and solutions company that delivers lasting valuefor leading enterprises globally. Through our deep business knowledge,operational excellence, and cutting-edge solutions we help companies acrossindustries get ahead and stay ahead. Powered by curiosity, courage, andinnovation, our teams implement data, technology, and AI to createtomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, andFacebook
Inviting applications for the role of Assistant Manager P&C Insurance Broker Support Team
In this role, you will be responsible for guiding the team, optimizing processes, ensuring quality, and maintaining client satisfaction. Youll need to ensure that the team operates efficiently, meets its goals, and delivers high-quality services consistently. In this role, you will be expected to work on strict deadlines, in a high-pressure business environment while being a good team player and will need to lead a team size of ~15 to 25 people.
You will be encouraged to be passionate about the Business goals/challenges and know how to seek these using analytics and technology.
Should be open to work in any shift as per the business requirement
Responsibilities
Lead a team size of ~15 to 25 people, inspire and motivate the team to achieve their goals.
Oversee daily operations and ensure efficient workflow management.
Provide guidance and support to team members for their professional development.
Assign tasks based on individual strengths and project requirements and conduct regular team meetings to discuss progress, challenges, and solutions.
Identify areas for process improvement and implement best practices. Provide ongoing coaching and feedback to help team members improve their performance.
Serve as the primary point of contact for clients regarding service delivery. Ensure that client expectations are met or exceeded. Address client concerns and provide timely resolutions.
Prepare detailed reports on team performance, inventory status, and other relevant metrics. Maintain accurate records of all activities, communications, and decisions. Ensure that documentation is updated regularly and accessible to relevant stakeholders.
Foster a positive work environment by promoting teamwork and collaboration. Implement strategies to prevent conflicts and enhance team cohesion. Address conflicts within the team promptly and fairly.
Ensure that all processes comply with regulatory requirements and SOPs. Conduct regular audits to ensure compliance.
Qualifications we seek in you
Minimum qualifications
Graduate in any stream
Relevant and meaningful years of experience of working in US P&C insurance lifecycle pre-placement, placement, and post-placement activities (such as endorsements processing, policy administration, policy checking, policy issuance, quoting, renewal prep, submissions, surplus lines, licensing, agency admin, inspections and so on.
Demonstrate and cultivate customer focus, collaboration, accountability, initiative, and innovation.
Proficient in English language- both written (Email writing) and verbal
A strong attention to detail; analytical skills and the ability to multi-task are important
Preferred qualifications
An Insurance Certification would be an edge
Ability to think long-term strategically and operationally
High customer service orientation.
Excellent written and verbal communication
Excellent statistical knowledge
Highly motivated and achievement oriented
Any Project or GB certification in previous experience would be an edge
Come join the tech shapersand growth makers at Genpact and take your career in the only direction thatmatters: Up.
Lets build tomorrowtogether.
Genpact is an EqualOpportunity Employer and considers applicants for all positions without regardto race, color, religion or belief, sex, age, national origin, citizenshipstatus, marital status, military/veteran status, genetic information, sexualorientation, gender identity, physical or mental disability or any othercharacteristic protected by applicable laws. Genpact is committed to creating adynamic work environment that values respect and integrity, customer focus, andinnovation. Furthermore, please do note that Genpact does not charge fees toprocess job applications and applicants are not required to pay to participatein our hiring process in any other way. Examples of such scams includepurchasing a 'starter kit,' paying to apply, or purchasing equipment ortraining
Job Classification
Industry: Analytics / KPO / ResearchFunctional Area / Department: BFSI, Investments & TradingRole Category: Life InsuranceRole: Life Insurance - OtherEmployement Type: Full timeContact Details:
Company: GenpactLocation(s): Madurai
Keyskills: insurance analytical agency health insurance verbal communication mws insurance broking business development broker sales life insurance operations motor insurance webmethods compliance writing bancassurance general insurance communication skills statistics
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