Mega Wilkin For Domestic- Non-Voice Process!
- Teleperformance
- 1 - 2 years
- Chennai
- 2 months ago
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Job Description
Excellent verbal and written communicate. We are looking for a Customer Support Executive. Who can engage with existing customers, address their concerns, and ensure long-term satisfaction. The ideal candidate will have excellent communication skills, a problem- solving mindset, and a passion for customer success.
Key Responsibilities:
* Proactively engaged with customers to understand their concerns and provide resolutions
* Handle customer queries, complaints, and retention issues efficiently
* Work closely with the Customer support teams to improve customer experience
* Analyze customer data to track trends in cancellations or service dissatisfaction
* Provide regular reports and insights on customer service efforts.
Requirements:
* Mandatory 1 Year- 2 Years of experiences in customer support
* Excellent Verbal & Written communication skills
* Strong problem- solving skills
* Experience in BPO, Telecom, E-Commerce, or Subscription- based is an advantage
* Graduation is Mandatory
* Excellent in English
* 6 days working with 1 rotational week Off
* Shift duration of 9 hours including 1 hour break
* Willing to work in night shifts
* One way of cab will be provided.
Perks & Benefits:
* One way Travel ticket (Flight/ Train/ Bus) Depending on the distance will be booked by company for candidates who are Outstation/ Not applicable for candidates in Tamil Nadu
* 7 days Accommodation will be provided for Outstation Candidates
* Access to large Infrastructure (Cafeteria, Gym, Training and Play area etc.)
* Statutory Benefits
* Internal Job Posting, Jump programs for employees to promote growth for employees inside
the organization. To qualify candidates should complete minimum years of service as per
their Grade.
Interested candidates please apply for this posting and you can talk to or interact in WhatsApp with - HR Divya R: Mob No: 7603885***
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Full timeContact Details:
Company: Teleperformance (TP)Location(s): Chennai
Keyskills: Customer Support Non Voice Process Domestic BPO BPO Communication Skills Customer Service Problem Solving Non Voice Bpo Non Voice Customer Handling Chat Process CRM
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