Hiring For International Non Voice || Gaming Support ||
- IntouchCX
- 1 - 6 years
- Bengaluru
- 2 months ago
- Email to a friend
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Job Description
We at Intouch CX are hiring for an international non-voice process.
Interested candidates can contact 9620689*** HR Meghana AC at or email ac*******a@in******x.com.
The role of the Customer Service Associate (CSA) - Non-Voice, will be
responsible for:
Providing support and resolve technical issues via email and other
electronic communications
Building credibility and trust with the customer by empathizing with
their problem in words
Proactively understanding their needs and responding promptly to
resolve their issue
Applying advanced troubleshooting techniques to provide unique
solutions to the customers individual needs
Leveraging their experience to provide feedback to the team on how
to improve client services
Driving customer communication during critical events
Essential function
An obligation to deliver exceptional customer service
Receive emails and chats to gather and verify required information and do
utmost within their power to solve customer problems
Achieve assigned Key Performance Indicators e.g. Call Handle Time,
Quality, CSAT & DSAT
Attend Team Meetings/additional training sessions as scheduled
Performs other duties as assigned
Critical Skills
Above average verbal and written communication skills - ability to
speak accurately, using proper grammar, and good enunciation
Ability to listen attentively and to use information provided by clients to
tailor responses and actions to meet the clients specific needs
Ability to work in a fast-paced, hectic, changing environment
Ability to organize and follow-up multiple tasks/details with accuracy
and timeliness
Ability to operate a personal computer
Ability to adhere to all organizational policies and procedures
Ability to work a variety of shifts including days, afternoons, evenings,
weekends and holidays
Ability to perform basic mathematical functions
Ability to effectively interact with employees at all levels of the
organization and work with a variety of people from diverse
backgrounds
Educational/Work Experience and Requirements
Must successfully pass a background check
High school diploma or equivalent required
Must have at least six months customer service experience or
equivalent
Experience in the gaming/tech support industry is a plusKindly contact HR Meghana AC - 9620689*** Email ID: ac*******a@in******x.com
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: Full timeContact Details:
Company: IntouchCXLocation(s): Bengaluru
Keyskills: Email Support Customer Support International Non Voice Chat Support US Process Non Voice Process Chat International Process International Chat Process International BPO
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IntouchCX
About company *IntouchCX Intouchcx is a global customer care and technology company that provides value- driven, future-forward solutions. For over 20 years, we have been the people and technology behind the worlds biggest brands, empowering human potential through our artificial intelligence di...
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