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Trust & Safety New Associate @ Accenture

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 Trust & Safety New Associate

Job Description


Skill required:
User-Generated Content Moderation - Content Moderation

Designation:
Trust & Safety New Associate

Qualifications:
Any Graduation

Years of Experience:
0 to 1 years

What would you do?
Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.Content moderators serve as an important line of defence by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while makinga larger impact on society.You will be responsible for analysing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the user may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their job role responsibilities. Active participation in Accenture's well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.

What are we looking for?
  • Adaptable and flexible
  • Ability to establish strong client relationship
  • Commitment to quality
  • Ability to meet deadlines
    Roles and Responsibilities:
  • In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
  • Your primary interaction is within your own team and your direct supervisor
  • In this role you will be given detailed instructions on all tasks
  • The decisions that you make impact your own work and are closely supervised
  • You will be an individual contributor as a part of a team with a predetermined, narrow scope of work
  • Please note that this role may require you to work in rotational shifts
  • Review, classify and/or remove content according to client guidelines, using specific tools and channels
  • Understand and remain updated on changing client policies and guideline
  • Stay up to date with any changes on policies/process
  • Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
  • Identify improvement opportunities in workflow and suggest solutions to improve quality and overall efficiency of the process
  • Participate in continuous training programs and workgroup discussions for optimal development in the role
  • Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe
  • Engage in the well being activities
  • Meet desired efficiency established by business

    Qualifications
    Any Graduation
  • Job Classification

    Industry: IT Services & Consulting
    Functional Area / Department: Environment Health & Safety
    Role Category: Community Health & Safety
    Role: Community Health & Safety - Other
    Employement Type: Full time

    Contact Details:

    Company: Accenture
    Location(s): Hyderabad

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    Keyskills:   secondary research content writing market research content management proof reading c++ content analysis accounting editing

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