Job Description
Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
About The Role _x000D_
Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists.
? _x000D_Mandatory
Skills: Azure Data Factory . Experience8-10 Years . What youll discover Inclusive culture and career growth opportunities A truly Global IT Organization that collaborates across North America, Europe, Asia and Australia, click here to learn more Challenging, collaborative, and team-based environmentWhat you will do Data engineers design, build, and optimize systems for data collection, storage, access at scale. Analyze and organize raw data. Build data systems and pipelines. Data modelling and analysis. Evaluate business needs and objectives. Interpret trends and patterns. Conduct complex data analysis and report on results. Prepare data for prescriptive and predictive modeling. Combine raw information from different sources. Explore ways to enhance data quality and reliability. Authentication and Authorization in pipelines. Key vault and secrets consumption. Nice to have C#, WEB API Nice to have Hybrid source connections. Nice to have DevOpsMinimum Qualifications8+ years of experience as a senior software engineer with strong Azure experience specialized in Integrations.Must have1. ADF (Azure Data Factory)a. Pipelinesb. Data flowsc. Datasetsd. Activitiese. Triggers2. Eventinga. Azure Event Hub/Event Grid/Service Busb. Azure Functions3. SQL Server & Cosmos DB4. Azure Integration Runtime5. Azure Blob/Data Lake storage6. Azure IAM and RBAC7. Azure Networkinga. VNetsb. SubNetsGood to have1. Azure Key vault2. Private network3. Dataware house design4. Azure synapse5. Azure Data Bricks6. R/Python scripts7. Azure DevOps8. Bicep ? _x000D_
Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs ? _x000D_
Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ? _x000D_
Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performanceMandatory
Skills: Azure Data Factory_x000D_. Experience5-8 Years_x000D_. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Engineering - Software & QA
Role Category: Software Development
Role: Data Engineer
Employement Type: Full time
Contact Details:
Company: Wipro
Location(s): Hyderabad
Keyskills:
service bus
microsoft azure
azure data factory
data flow
azure event hub
azure databricks
c#
python
azure blob
azure key vault
rbac
cosmos
sql server
azure devops
sql
data bricks
azure networking
r
data modeling
iam
devops
web api
data lake
