Desktop Support Engineer
- Square Bpo Services
- 1 - 2 years
- Hyderabad
- 2 months ago
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Job Description
About the Role:
Square Business Services Pvt Ltd is seeking a skilled Desktop Engineer / IT Executive to join our growing IT team. This role focuses on managing desktop infrastructure, resolving technical issues, and ensuring a secure, efficient, and reliable computing environment. You will be the go-to expert for end-user support, system administration, and day-to-day IT operations.
Key Responsibilities:
System & Network Support:
- Provide end-user support for desktop/laptop hardware, software, printers, and peripherals.
- Troubleshoot technical issues related to systems, applications, and network connectivity.
- Install, configure, and maintain operating systems (Windows/Linux) and enterprise software.
System Administration:
- Manage Active Directory, user provisioning, and access control.
- Monitor system performance and ensure optimal functionality.
Network & Security Management:
- Support LAN/WAN infrastructure including basic configuration and maintenance.
- Implement and manage endpoint security tools including antivirus and firewalls.
Asset & Vendor Management:
- Maintain IT inventory for hardware, software, and licenses.
- Coordinate with vendors for procurement, repairs, and warranty claims.
Documentation & Compliance:
- Create and maintain IT documentation including configurations, network diagrams, and SOPs.
- Assist in maintaining compliance with IT policies and ISO standards.
Collaboration:
- Work closely with internal teams to support IT requirements across departments.
- Escalate issues and work collaboratively with senior IT staff for resolution.
Qualifications:
- Education: Graduate or Postgraduate in Computer Science, IT, or a related field.
- Experience: Minimum 1 year of experience in desktop/system support; BPO industry experience is an advantage.
- Certifications: CCNA, CompTIA A+/Network+, or equivalent certifications are preferred.
- Technical Skills:
- Proficient in troubleshooting hardware/software issues.
- Knowledge of networking protocols, Active Directory, and endpoint security tools.
- Familiarity with ITSM/ticketing tools.
- Soft Skills: Strong communication, problem-solving, and interpersonal skills.
Perks & Benefits:
- Dynamic, growth-oriented work environment.
- Health insurance, PF, and ESI benefits included.
Compensation:
- Competitive salary based on experience and industry standards.
Job Classification
Industry: BPM / BPOFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: Desktop EngineerEmployement Type: Full timeContact Details:
Company: Square Bpo ServicesLocation(s): Hyderabad
Keyskills: DNS Server OS Installation Networking DNS troubleshooting Os Troubleshooting Desktop support
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Square Bpo Services
SQUARE BPO SERVICES PVT LTDSquare BPO Services Pvt Ltd a Staffing Company catering services to its Clients from 2012 We cater our services to all top MNC BPOs across the Country Healthcare, Telecom, Tech Support & Customer Services are our forte.
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