- Working on escalated/production issues and providing solution adhering to the SLA
- Guide L1 engineers & work alongside for troubleshooting
- Take ownership of customer issues reported and see problems through to resolution
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues
- Should be knowledgeable in Server Administration (Windows/Linux)
- Should be flexible to work in rotational shifts
Requirements
- Strong hands-on knowledge of setting up production, staging and dev environments on AWS
- Should be knowledgeable in Server Administration (Windows and/or Linux)
- Strong SQL/Windows administration experience preferably with certification
- Strong Database administration experience preferably with certification
- Web server configuration, fine tuning and management
- AWS Certifications
- Experience working on Cloud computing, DevOps, CI/CD
- Excellent oral and written communication skills
- Intermediate++ - Windows & Linux
- Customer interaction experience
- Strong networking knowledge (LAN/WAN, IP addressing & Subnetting, HTTP(S), FTP, SMTP, VPN)
- Experience working on Scripting languages
- Exposure to Automation, DevOps
- Experience working on ticketing system
- Familiar with ITIL processes
Keyskills: Cloud Network Operations Cloud computing DevOps Linux CI/CD ITIL AWS Server Administration Customer interaction Scripting
Cloud Kinetics is a premier provider of digital solutions. We enable enterprises, service providers, and ISVs to drive their business objectives with minimal dependence on infrastructure elements. We offer unique platform-driven services aimed towards accelerating customers’ business tran...