Direct walk-in interview For Customer Support Manager
- Enkel
- 4 - 5 years
- Noida, Gurugram
- 2 months ago
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Job Description
Designation: Customer Support Manager
- Venue: Enkel, 3rd Floor in AltF Coworking Spaces, Plot 21, Sector 142, Noida, UP, 201304. (Walking distance from Noida, Sector 142 Metro Station at Aqua Line)
- Map Location: Tap Here (Search for "Optimus Information" for the exact location on Google map)
- Directions: Take 1st Left after the Sec 142 Metro station, again take first left, then take 1st right for the 3rd building of AltF Coworking Space in front of a big park.
- Time: 10 AM to 4 PM
- Date: 2-May-2025
- Kindly carry a copy of resume
Role and Responsibilities: Lead and manage the customer support team, providing guidance, mentorship, and performance evaluations to maintain high service standards. Engage proactively with clients to understand their business goals, ensuring successful transition from onboarding, retention, and long-term satisfaction. Analyze customer support metrics and trends to assess team performance, address issues, and make data-driven improvements for resource allocation and service optimization. Build and maintain strong relationships with clients, acting as the primary point of contact for escalations and issue resolution, ensuring client expectations are met or exceeded. Collaborate closely with internal teams (Sales, Product, and Operations) to ensure alignment on client expectations, deliver seamless accounting solutions, and ensure continued value delivery. Conduct regular check-ins with clients to review their satisfaction, identify expansion opportunities, and o
Perks and Benefits:
- Medical Insurance
- Organizational funded training and certificates
Job Classification
Industry: Accounting / AuditingFunctional Area / Department: Finance & AccountingRole Category: Finance & Accounting - OtherRole: Finance & Accounting - OtherEmployement Type: Walk-insContact Details:
Company: EnkelLocation(s): Noida, Gurugram
Keyskills: Team Handling Client Support Zendesk Financial Analysis Bpo Customer Service Customer Escalation Quick Books SLA Customer Focus Customer Management Query Resolution Freshdesk Customer Support International Clients Hubspot Ticketing Tools International Accounting QBO
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Enkel is not just revolutionizing accounting services; we're architecting the future of tech-driven financial solutions. Committed to transforming organizations, we deliver top-tier, cloud-based accounting services to over 300 Canadian businesses and not-for-profit organizations. Our mission is t...
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