Product Research Operations Specialist
- Avalara
- 3 - 7 years
- Kolkata
- 2 months ago
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Job Description
What You'll DoWe are looking for an experienced Product Research Operations Specialist to join Avalara's Product Experience team
You will improve research recruiting processes
Your primary responsibilities will include leading participant recruitment, managing recruiting segments and dispersing gratuities for user experience research (UXR), along with support for data analysis and evaluative research efforts
You will play a critical part in research execution for the user-centered design of Avalara's SaaS solutions
Increase participant recruitment for product research studies to provide a high quality of respondents and a response rate
Manage participant databases and segments by applying internal data sources and research panels
Collaborate with customer support, marketing and other teams to source appropriate participants from our global customer base
Develop outreach tactics (email campaigns), manage outreach workflows and scheduling tools, and ensure compliance with privacy standards
Conduct quantitative research activities, including analytics, behavioral data, A/B testing, statistical analysis and surveys
You will report to Lead UX Researcher, Location: Pune
What Your Responsibilities Will Be
Manage the end-to-end process of UXR participant recruitment and gratuity administration
Maintain participant databases, ensuring accuracy and data privacy compliance
Coordinate with Avalara's other customer-facing programs to ensure PXG recruiting aligns smoothly with broader customer engagement activities
Support evaluative research efforts, including usability testing and prototype validation
Collaborate with teams to align research findings with business and product goals
Deliver research insights through clear reports, presentations, and workshops
Advocate for inclusive research practices, ensuring all user groups, including those with disabilities, are represented
What Youll Need To Be Successful
3 -5 years experience in research operations, UX research support, program management in a B2B SaaS, technology or enterprise environment
Excellent project management skills
Proficiency with tools such as Power BI, Snowflake, Salesforce, Qualtrics, Sandos, Tango and Rally
Familiarity with SaaS products and FinTech user-centered design, experience in participant management and incentive programs
How Well Take Care Of You
Total Rewards
In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses
Health & Wellness
Benefits vary by location but generally include private medical, life, and disability insurance
Inclusive culture and diversity
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture
We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship
Learn more about our benefits by region here: Avalara North America
What You Need To Know About Avalara
Were Avalara
Were defining the relationship between tax and tech
Weve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business
Our growth is real, and were not slowing down until weve achieved our mission to be part of every transaction in the world
Were bright, innovative, and disruptive, like the orange we love to wear
It captures our quirky spirit and optimistic mindset
It shows off the culture weve designed, that empowers our people to win
Ownership and achievement go hand in hand here
We instill passion in our people through the trust we place in them
Weve been different from day one
Join us, and your career will be too
Were An Equal Opportunity Employer
Supporting diversity and inclusion is a cornerstone of our company ? we dont want people to fit into our culture, but to enrich it
All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law
If you require any reasonable adjustments during the recruitment process, please let us know
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Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Product ManagementRole Category: Product Management - TechnologyRole: Product AnalystEmployement Type: Full timeContact Details:
Company: Avalara IndiaLocation(s): Kolkata+ View Contact
Keyskills: salesforce snowflake qualtrics operations research program management power bi rally
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