Team Lead - Opreations - BPO
- Qualitykiosk
- 2 - 7 years
- Mumbai
- 2 months ago
- Email to a friend
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Job Description
Walk-in Interview - Team Lead (BPO/Opreations)
Date: 29th April 2025 (Tuesday)
Time: 11:00 AM to 03:00 PM
Interview Location : Quality Kiosk Technologies Pvt. Ltd., C Wing, Rupa Solitaire, Sector-1, Millennium Business Park, 419A, MBP Rd, Mahape, Navi Mumbai, Maharashtra 400710.
Interested candidates can directly come for the interview or share their resumes to me at ya**********r@qu*********k.com
Position Statement / Purpose:
A team leader is someone who provides direction, instructions and guidance to his team, for the purpose of achieving BU goal and SLAs. An effective leader will know his team members strengths, weaknesses and motivations.
Key Deliverables (Key Result Areas):
- Stakeholder Management
- Communication Skills
- Client-facing skills
- Problem Solving Skills
- Ability to work as one team
- Adaptability
- Work under pressure
- Team Management
Key Responsibilities (Job Description):
- Project Management- Knowledge of Project life cycle and implementation skills.
- Stakeholder Management: Ability to connect and influence Internal and External Stakeholders to understand and fulfil their requirement.
- Communication skills: Good communicator and the ability to make complex solutions presentable in a simple and easy to understand language.
- Client-facing skills: Ability to work with people at multiple levels.
- Problem Solving Skills: Should be able to listen and work with clients to fully understand their challenges.
- Ability to work as one team: Operate as a team and not in silos
- Adaptability: Understanding of new technologies and platforms.
- Work under pressure: Ability to work in a dynamic & pressure environment
- Team Management: Confident to drive the team independently
- KPIs
- Performance
- Experience of 3 or more years of independently handling the team
- Domain knowledge - Any one of BFSI/ Ecommerce/ Automotive/ Fintech/ Payment Wallets etc.
- Excellent Verbal and Written communication skills.
- Analytical Approach & Logical Reasoning
- SLA customer satisfaction/ VOC
Background:
- Education: Graduate in any stream or equivalent
- Work Experience: 3+ years of experience
- Technical : Knowledge mobile browser testing (preferred)
Knowledge of monitoring
Regards,
Yadhni Nadkar
Qualitykiosk Technologies Pvt. Ltd.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Team LeaderEmployement Type: Walk-insContact Details:
Company: QualitykioskLocation(s): Mumbai
Keyskills: BPO Team Lead Opreations
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