Consultant, Instructional Design
- Icertis
- 2 - 4 years
- Pune
- 2 months ago
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Job Description
Responsibilities:
- Moderate and review discussions to ensure quality, relevance, and adherence to community guidelines.
- Encourage participation by identifying trends, engaging users, and suggesting insightful discussion topics.
- Provide support to community members by answering queries and directing them to useful resources.
- Work closely with subject matter experts to highlight valuable contributions and enhance expert-driven discussions.
- Assist in designing and structuring instructional materials, including storyboards, scripts, and eLearning modules.
- Use Camtasia to create, edit, and enhance video tutorials for training and knowledge-sharing purposes.
- Generate voice-over using an AI tool for instructional and training videos/courses.
- Monitor community engagement metrics and provide insights for improving participation and learning outcomes.
Qualifications
- Bachelors degree in Communications, Computer Science, Diploma in Instructional Design or Technical Communication, or a related field (or equivalent experience).
- 2+ years of experience in community management, content moderation, content writing, content editing and review, or a related role.
- Strong understanding of online forums, social media engagement strategies, and community-building principles.
- Excellent written and verbal communication skills with the ability to provide constructive feedback.
- Readiness to learn community management tools and analytics to track engagement and performance.
- Ability to work independently while collaborating effectively with global teams.
- Good problem-solving skills with a proactive mindset in identifying and resolving community challenges.
- Passion for technology and the ability to grasp technical concepts to engage effectively with users.
Job Classification
Industry: Software ProductFunctional Area / Department: OtherRole Category: OtherRole: OtherEmployement Type: Full timeContact Details:
Company: IcertisLocation(s): Pune+ View Contact
Keyskills: Instructional Design Camtasia Content Moderation
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Icertis
Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered v...
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