DevOps - Cloud Operations Engineer 3 @ HYLAND

• Responsible for the day-to-day operations of Cloud production, pre-production and other environments infrastructure, ensuring systems availability, performance, capacity, and continuity through proper response to incidents, events, and problems reported by customers as well as monitoring & observability tools.
• Participate in on-call rotation, monitor slack channels, monitoring systems generated alerts, dashboards and take necessary action to resolve requests in timely manner within defined SLAs. On-call rotation would include nights and weekends schedules.
• Operations resources expected to be flexible and support off-hour work when necessary and expected to be flexible to accommodate reasonable overlapping shifts with other regional teams.
• Strictly follow Change management, security compliance, Incident Management procedures to adhere to Corporate and Cloud Operations processes and regulations.
• Analyze observability data and perform proactive actions to improve stability and performance of cloud environments.
• Perform periodic checks and tasks, such as testing monitors, backups, business continuity (BR/DR) procedures.
• Follow existing Cloud Operations procedures (playbooks, runbooks, guides, etc.) and contribute to improving the documentation.
• Perform Cloud environment stack creations, upgrades, Cloud deployments, support tasks, etc.
• Communicate, Collaborate with Other Global Cloud Operations, Product Development, Engineering teams and effectively perform assigned tasks & projects.
• Participate in internal projects and initiatives to improve Cloud Operations service.
• Comply with all corporate and departmental privacy and data security policies and practices, including but not limited to, Hyland s Information Systems Security Policy

• Over 8 years of experience working as a DevOps Engineer
• Experience with Public Cloud (Preferably AWS)
• Experience with DevOps and release management tools: Terraform, Git, Ansible, Packer, Jenkins
• Experience with building and managing Kubernetes cluster environments and fine-tuning, supporting microservices hosted on Kubernetes clusters.
• Preferably to have knowledge and experience of managing JAVA or similar web application environments.
• Experience with Monitoring systems (Preferably Datadog) and databases (System admin level)
• Experience with scripting tools: Linux Shell Scripting, Terraform, Python etc.
• Good verbal and written communication skills and the ability to communicate with cross functional teams
• Fast learner, highly organized and experienced in demonstrating focus to complete the highest priorities
• Experience working with key internal stakeholders
• Adeptness to effectively collaborate with employees, customers and partners from diverse academic, professional and cultural backgrounds
• Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job

Hyland s Offering We re proud of our culture and take employee engagement seriously. By listening to employees feedback, we re able to provide meaningful benefits and programs to our workforce.

• Learning & Development - development budget (used for certifications, conferences ect.), tuition assistance program, 4,000+ self-paced online courses, instructor-led webinars, mentorship programs, structured on-boarding experience full of trainings, dedicated Learning & Development department supporting our employees
• R&D focus cutting edge technologies, constant modernization efforts, dynamic and innovative environment, dedicated R&D Education Services department to help you grow
• Work-life balance culture flexible work environment and working hours (we are working in task-based system!), possibility to work from home, we value trust and we believe efficiency does not depend on your actual location, however we would like to spend time together in the office!
• Well-being - private medical healthcare, life insurance, gym reimbursement, psychologist & dietician consultation, wellness manager care, constant wellbeing programs
• Community Engagement Volunteer time off (12h/year), Hylanders for Hylanders relief found, Mission fit giving, Dolars-for-doers matching gift programs
• Diversity & Inclusion employee resource groups, inclusion benefits and policies
• Niceties & Events culture & outings budgets, snacks and beverages, employee referral program, Christmas, birthday, baby gifts, constant incentives and employee programs

If you would like to join the company where honesty, integrity and fairness lie in the bottom of values, where people are truly passionate about technology and dedicated to their work connect with us! We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.