Understanding of CSP and MSP model customers & subscriptions. Have good knowledge on CMPs (Cloud Management Platforms) Actively participate in the designing, developing, implementing, and administering process, Handson Experience in Incident and Service Request Handling Ability to understand and explain related technical issues and skills related to working and resolving problems in customer accounts. CSP Onboarding/Offboarding and Customer Account Management Provide ongoing support to the client on an as-needed basis. Responsible for service request/ incident management in 247 cloud operations Mailbox / ITSM ticketing tool management Responsible for handling On-Call duties Contribute to internal process improvement.
Locations : Mumbai, Delhi / NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune, Remote - India
Keyskills: Customer Management Incident Management Service Request management Customer Account Management CSP ITSM ticketing tool management Offboarding MSP Mailbox ticketing tool CSP Onboarding
The Henson Group is Microsoft’s trusted leader in OpenAI, Azure, and M365, providing comprehensive solutions for organizations’ digital journey. With unrivaled expertise in OpenAI technologies, we empower businesses to harness the full potential of artificial intelligence. As a six-tim...