IT Technology Services Senior Specialist
- SAP
- 6 - 9 years
- Bengaluru
- 2 months ago
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Job Description
We help the world run betterAt SAP, we enable you to bring out your best
Our company culture is focused on collaboration and a shared passion to help the world run better
HowWe focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work
We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from
Meet Your Team
As a market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification
From the back office to the boardroom, warehouse to storefront, on-premise to cloud, desktop to mobile device, SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition
SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably
Within the Product Engineering (PE) board area, the mission of SAP Enterprise Cloud Services (ECS) organization is to pave the path for the future SAP by delivering end-to-end Managed services experience during a customers cloud transformation journey
We strive to provide a spectrum of cloud deployment options for our customers with our infrastructure, our partners and through public cloud infrastructures
What You'll Do
Service Delivery Specialist (SDS) plays a pivotal role within the SAP ECS Enhanced Operations Service (EOS) organization, serving as a trusted advisor responsible for safeguarding and optimizing customers' investments in SAP Enterprise Cloud Services
Operating as the primary point of contact for the TSMs with the delivery organization, SDS is tasked with keeping track of the activities processed by the delivery teams, ensuring activity plans are created together with the TSMs and CDMs and addressing the technical delivery challenges throughout the customer lifecycle
This role also involves collaborating with Customer Delivery Managers to ensure customer satisfaction through the delivery of quality services
SDS acts as the interface for the EOS delivery team with the customer CDMs/TSMs, planning service requests and support throughout the request lifecycle
Possess a comprehensive understanding of the customer's business, goals, and challenges to offer innovative solutions and recommendations
Serve as an escalation point for technical issues related to the EOS customer landscape
SDS acts as the primary contact from the EOS delivery teams in the different service areas Service Request Fulfilment, Incident Management, Event Management and Problem Management
Solid hands-on experience with SAP technologies like SAP NetWeaver, Web Dispatcher, BusinessObjects solutions, Convergent Charging, Convergent Mediation, OpenText etc
Sound knowledge of Hyperscalers, networks, and virtual technologies, including load balancers and virtual machines
Solid expertise and hands-on experience in SAP Technologies and Products (SAP certification preferred)
Proven ability to manage operational tasks, handle customer escalations, and drive process improvements
Ability to thrive in a high-pressure environment and consistently add value to customers and the organization
Extensive experience in collaborating with cross-cultural teams, both international and virtual, to achieve seamless project delivery
Collaborate with Product Development and support for roadmap, feature and bug fixes
Proficient in analytical and solution-oriented thinking
Excellent written and verbal communication skills in English
What You Bring
Bachelor's degree or higher in Computer Science, Engineering, or Information Management
10+ years of experience in the IT industry, with a primary focus on SAP technology (BASIS)
Minimum of 8 years of experience in a technical role, with a demonstrated ability to manage a variety of SAP products running on SAP HANA/Sybase
Advanced technical background in Linux-based server operating systems and Pacemaker environments
Project management skills to efficiently handle customer projects and resolve issues would be a desirable skill
#ITTT3
#SAPECSCareers
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively
Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management
As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development
Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves
At SAP, you can bring out your best
We win with inclusion
SAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best
At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential
We ultimately believe in unleashing all talent and creating a better and more equitable world
SAP is proud to be an equal opportunity workplace and is an affirmative action employer
We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities
If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Ca****s@*** com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy
Specific conditions may apply for roles in Vocational Training
EOE AA M/F/Vet/Disability
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability
Successful candidates might be required to undergo a background verification with an external vendor
Requisition ID: 424105 | Work Area: Information Technology | Expected Travel: 0 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations:
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Job Classification
Industry: Software ProductFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Technical LeadEmployement Type: Full timeContact Details:
Company: SAPLocation(s): Bengaluru+ View Contact
Keyskills: sybase sap convergent mediation sap netweaver networking sap hana communication skills
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