IT Systems Administrator (Level 3 Support Engineer)
- P Mukhopadhyay
- 5 - 7 years
- Kolkata
- 2 months ago
- Email to a friend
- Report this job
Job Description
The IT Systems Administrator (Level 3 Support Engineer) is responsible for advanced system support, deployment,
and administration of enterprise IT environments, primarily focused on Microsoft Windows systems. This role
requires expert-level proficiency with ConnectWise Manage and ConnectWise Automate, Azure AD, Microsoft
Office 365, and backup systems such as Druva and Acronis. The candidate must also have practical experience with
Nutanix as the primary virtualization platform.
This individual acts as a senior escalation point for complex IT incidents and collaborates with IT Leadership to
develop and implement scalable infrastructure solutions. They also ensure operational integrity, maintain
cybersecurity compliance, and support the implementation of automation and remote monitoring strategies to enhance system performance and end-user experience.
The role includes proactive system maintenance, patching in accordance with NIST compliance standards, documentation, and mentoring of junior IT staff. The IT Systems Administrator must demonstrate strong technical leadership, analytical thinking, and a high level of independence in problem resolution and project execution.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Provide expert-level administration, configuration, and deployment of ConnectWise Manage and ConnectWise Automate.
- Serve as the Tier 3 escalation point for complex systems and application issues.
- Maintain and support Windows Server environments, including Active Directory, Group Policy, DNS, and DHCP.
- Administer and support Azure AD and Microsoft Office 365, including Exchange Online, Teams, and Intune.
- Manage virtualization workloads through Nutanix, including VM deployment and infrastructure
monitoring.
- Oversee Druva and Acronis backup solutions, including routine testing and recovery operations.
- Implement patch management policies in accordance with NIST standards via ConnectWise Automate.
- Monitor system performance and address risks using centralized monitoring tools.
- Document SOPs, network diagrams, asset inventories, and knowledge base articles.
- Mentor Tier 1 and Tier 2 technicians and support professional development.
- Support desktop/laptop imaging, software deployment, and mobile device management.
- Participate in on-call rotation and support after-hours incidents and maintenance.Setup and Configuration of new user accounts and security
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: System Administrator / EngineerEmployement Type: Full timeContact Details:
Company: P MukhopadhyayLocation(s): Kolkata
Keyskills: IT Systems Druva Azure Active Directory Acronis backup systems Nutanix virtualization platforms ConnectWise Manage
Similar positions
P Mukhopadhyay
P.Mukhopadhyay and Co Chartered accountants We have 18 staff 12B , NETAJI SUBHAS ROAD, 2nd floor, Kolkata 700001.
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in