Associate Manager ERP Package Applications @ DXC Technology

Job Description:

The ServiceNow Technical Architect role is one of the core components in all our engagements.
Total experience - 9 to 11 years.
Qualifications - B Tech/B E in IT or computer science.
Technical Experience - 8+ Year of experience in ServiceNow .
- Must have experience of team/tech lead previously.
- Experienced in ITSM or ITOM.
- Service Now Admin Certified + Certified application developer will be a add on.

Responsibilities
Participate in Agile development methodologies
Support maintain applications by proactively resolving issues and enhance application stability
Assist with product roadmap business capabilities that align with the application
Continuously monitor application performance and vendor recommended patches upgrades
Collaborate with fellow team members to improve the quality and scalability of supported systems and provide recommendations
Partner with the business on exploring new opportunities to add value through the use of technology
Experience on ITIL Process consulting and/or implementation
ServiceNow Implementation Specialist Admin certification
Define and implement differentiators for ServiceNow development and support projects
Experience on following ServiceNow modules - Incident Management, Problem Management, Change Management, Service Level Management, CMDB, Knowledge Management, Asset Management and CMS
Experience on Mobility, Discovery and Orchestration
Experience on Java scripting
Experience in creating and modifying workflows
Experience in design, development and deployment in ServiceNow
Experience in documentation and review activities
Experience in complex data migration
Experience in conducting trainings on ServiceNow
Excellent experience on complex ServiceNow integrations
Experience in creating custom applications
Exposure to Project Portfolio Management, SDLC, Financial Management, Demand Management, and Service Watch is preferable
Good understanding on ServiceNow dedicated and shared instances usage and feasibility
Excellent experience in creating customer reports and dashboards
Experience in conducting and document due-diligence for customer tools, process and projects
Experience on configuration management - process definition, modeling and process refinement
CMDB and Discovery troubleshooting
Experience on ServiceNow foundation data management and data modelling
Experience on LDAP integration
Ability to create integration architecture
Ability to create templates for foundation data, CMDB etc.
Experience in Java and related web technologies is preferred

Technical Expertise:
Creation of script-based assignment and approval rules.
Creation of Business Rule, UI Action by using Glide script.
Creation of Glide Record object
Creation of custom related list.
Creation of Access Control List with the help of Scripting.
Creation of Script based UI Policy and Client Script.
Glide Ajax, Glide Form (g_form), Glide User (g_user), Glide Record, Glide System, Glide Element, Glide Aggregate
Querying the table by using Glide Record
Referencing Glide List
Debugging script
Creating and customizing UI and pages using Jelly
Working with complex Log Files.
Render forms, lists, UI Pages, and many other things in Service-now. com with the help of Jelly
Designing of Macros and Formatters.
User Administration
Web Service Integration
User Interface Level Integration
MID Server Integration
Integration with tools, applications and systems
Mobility and related integration
AngularJS, Node. js and Bootstrap
Use of Import Sets for data loading from external file or database to the service-now. com

REQUIRED QUALIFICATIONS:
Bachelors degree or equivalent work experience with 9+ years of experience as an application engineer
8+ years of ServiceNow development, configuration and administration experience in an enterprise environment
Hands-on design, development and deployment experience with the ServiceNow platform.
ServiceNow implementation experience in ITSM modules (Incident, Problem, Change, CMDB Asset).
Experience in CMDB, Discovery and integration with other external modules.
Hands on in Glide and Jelly Scripting, Java Script, HTML, XML, AJAX.
Done Integrations with 3rd party tools using (web services, SOAP, email, MID, etc. ).
SNOW administration experience.
Hands-on experience developing using JavaScript.
Hands-on experience working with relational databases.
Hands-on experience with web UI development technologies that include HTML, CSS, and AJAX.
Knowledge of one or more of the following: HTML/CSS, AJAX, Jelly, JSON, AngularJS.
ServiceNow Certified Application Developer.

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