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Bpo Quality Analyst Ii Voice Call Audit Ii 25k Inhand @ Cyfuture

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 Bpo Quality Analyst Ii Voice Call Audit Ii 25k Inhand

Job Description

Salary- 25K Inhand


Job Description


  • Call Audit, Quality analyst of BPO industry who can listen to the agents calls and share feedback.
  • Must be a graduate or higher.
  • Speak, read and write in Hindi, Punjabi and English.
  • Able to communicate confidently and politely, with good speaking skills.
  • Experience of at least 2 years as quality assurance.
  • Experience/ knowledge of Bank's products & processes.
  • Effective problem solving and decision[1]making skills
  • Complete knowledge of Bank's products & processes.
  • Experience in coaching and developing skills of people.

Required Skill Set:

Should be known to quality parameters.

Should be 7QC tools, Call calibrations, and evaluations.

Should have strong oral & written English skills.

Excellent problem-solving and issue resolution.

Good analytical Skills.


Thanks,

HR Ambi, 9310751***


Note : Immediate joiner can apply only

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Voice / Blended - Other
Employement Type: Full time

Contact Details:

Company: Cyfuture
Location(s): Noida, Gurugram

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Keyskills:   QC Tools BPO QA Call Quality Call Audit Quality Analysis 7Qc

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Cyfuture

CyFuture Thinking Future. Moving Ahead. CyFuture has carved a niche for itself in the burgeoning Information Technology industry. By focusing on three main pillars of performance - striving for stellar quality, fulfilling customers' desires & nurturing people's talents - we set ourselves apart ...