Customer Support Representative @PUNE
- Kvc Consultants Ltd
- 1 - 5 years
- Pune
- 2 months ago
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Job Description
Greetings from KVC CONSULTANTS LTD.
HIRING FOR LEADING ITES MNCs - INT Voice IN Pune --
Candidates residing in Pune may apply for the same.& outstation candidates need to relocate to Pune Immediate Joiners only.
PROFILE - Leading ITES MNC - @ Magarpatta
Process --International Voice only - Multiple LOBs available in Voice process
Eligible- Graduates with 1 year plus of BPO Exp & excellent comm skilss.
Salary- Rs 4.50 to Rs 6 LPA --
5 days working / Cabs available / rotational shifts
Roles and Responsibilities in an International Voice Process BPO
Customer Interaction:
Engage with customers over phone calls to provide support, answer queries, and resolve issues in a professional and courteous manner.
Address customer concerns and provide relevant solutions, ensuring satisfaction.
Issue Resolution:
Identify customer problems or concerns and offer timely and effective solutions.
Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed.
Adherence to Scripts:
Follow predefined scripts and guidelines to maintain consistency and professionalism in all customer interactions.
Adapt communication style to fit the customers needs while maintaining service standards.
Quality Assurance Compliance:
Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call.
Ensure calls meet internal quality and performance metrics (such as First Call Resolution, Customer Satisfaction, etc.).
Performance Metrics:
Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR).
Continuously work towards improving personal and team performance through self-assessment and feedback.
Handling Difficult Situations:
Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns.
Offer empathetic solutions, ensuring a positive customer experience despite challenges.
Customer Relationship Building:
Build and maintain positive relationships with customers by providing exceptional service, leading to higher customer loyalty and retention.
FOR THE INITIAL SCREENING ROUND --- PLS CALL ANY OF THE BELOW NUMBERS-
or WA with resume and profile interested & location .
Vanshika 9628373***
Areesha 9628373***
Divya 9821182***
Siya 7565006***
##KVC CONSULTANTS LTD##
##NO PLACEMENT CHARGES##
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer Success, Service & Operations - OtherEmployement Type: Full timeContact Details:
Company: Kvc Consultants LtdLocation(s): Pune
Keyskills: International Voice Process AMAZON TCS CAPGEMINI HP CAPITA COGNIZANT CONCENTRIX Customer Support CREDENCE CONVENT WIPRO International Voice WNS UK Process International BPO TECH MAHINDRA SYMBIOSIS COLLEGE DELOITTE HEXAWARE DXC Us Calling Bpo Voice Us Voice Process ACCENTURE
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Kvc Consultants Ltd
KVC CONSULTANTS LTD. KVC IS A DIRECT HIRING CENTER FOR MNCs - NO PLACEMENT CHARGES..WE HAVE BEEN IN SERVICE FOR LAST 21 YEARS & HAVE HELPED MORE THAN 1 LAKH JOB SEEKERS TO GET THEIR JOBS & STRIVE TO REMAIN AS PASSIONATE & SPIRITED AS EVER BEFORE.
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