Igt Hiring Ii Manager - Training Ii Pune
- IGT
- 7 - 10 years
- Pune
- 2 months ago
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Job Description
Position: Manager Training
Location: Gurgaon
Employment type: Permanent
Job type: Full time
Profile Summary:
IGT Solutions is looking for a Manager Training to manage team of Training Team. The position is responsible for the overall quality assurance & trainings.
Primary Job Responsibility:
- Forming strategies pertaining to smooth functioning, development and execution of various tasks for the training team keeping in mind the vision of the organization
- Establish benchmarks for quality training services and maintain the same
- Ensure effective implementation of systems and processes for measuring and monitoring the effectiveness of the training
- Plan budgetary projections pertaining to training so as to fulfil the learning needs of the growing organization
- Help in successful implementation of new channels of learning and development focusing on both conventional and non-conventional forms of training leading to optimization of the training
- Leads client presentations and reviews
- Manages client deliverables specific to training and reviews training performance with existing clients
- Provides RFP Inputs and creates solutions to potential businesses
- Perform periodic assessments of classroom/facilitation skills of direct reports (Trainer Certification, Trainer Feedback Observation & Focus Group Discussions)
- Works with cross-functional teams to work retention plans thru employee engagement
Education and Essential Experience:
- Graduate in any discipline, with above average academic profile
- With 3-4 years 7-8 years training experience in BPO or Call Center industry
- At least 2 years of experience as Manager
- Experience of managing a large scale Operations Training Department
- Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc.)
- Strong understanding of business goals and standards for customer service
- Ability to communicate effectively with senior management and other departments
- Experience developing yearly training plans and materials for all departments throughout the company
- Ability to effectively organize and manage multiple training initiatives simultaneously
- Flexible and adaptive to work schedules
Key Enablers:
- Excellent communication and leadership skills
- Ability to Measure and Assess Staff Training Needs
- Strong Communication and Interpersonal skills
- Innovative Thinking
- Critical Thinking
- Judgment and Decision Making skills
- Service Orientation skills
- Time Management
- Operations Analysis - Analyzing needs and product requirements to create a design.
- Complex Problem Solving skills
- Negotiation Skills
- Excellent oral and written communication skills
- Good client interfacing skills
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, colour, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer Success, Service & Operations - OtherEmployement Type: Full timeContact Details:
Company: IGT SolutionsLocation(s): Pune
Keyskills: Training Process Training Bpo Training
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