IT Technology Services Senior Specialist
- SAP
- 5 - 8 years
- Bengaluru
- 2 months ago
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Job Description
We help the world run betterAt SAP, we enable you to bring out your best
Our company culture is focused on collaboration and a shared passion to help the world run better
HowWe focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work
We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from
Within the Customer Services and Delivery (CS&D) board area, the mission of the Enterprise Cloud Services (ECS) organization is to run and operate SAPs private cloud offering
Isolated private cloud landscapes are built for customers both in SAP owned datacenter as well as on IaaS infrastructure provided by Hyper-Scalers like Microsoft Azure, Google Cloud Platform or Amazon Web Services (AWS)
Services are delivered from all regions (EME/AME/APJ) having a strong international focus and cultural diversity
As part of ECS Delivery Technical Operations the Database Services Team is responsible for enabling Database Technologies and operating them at maximum efficiency
Beside project delivery and day to day administration we are part of strategic pilot projects for new technologies as reference for other customers
Teams provides stable operational support for customer Database landscapes for their critical business systems
For our Delivery Centers, we are looking for an IT Technology Services Expert with a strong technical background for supporting critical projects & administration in the Enterprise Cloud Services Delivery environment
Beside administration we are part of pilot projects for new technologies as reference for SAP customers
The Role
You will be responsible to drive continuous improvement in order to increase operation, availability and efficiency
Infrastructure landscape re-architecture and new technology adoption is another important part
Global thinking and a strong customer focus are essential within the new Enterprise Cloud Services program
Your role will be with the Center of Excellence teams comprising Database Administrator driving critical topics related to Incident Management, Problem Management, High Availability, Disaster Recovery, Backup & Restore among other operational tasks
What You'll Do
As a Senior Database Consultant, you will be responsible for the database operations, collaborate with virtual teams for day-to-day operations and drive projects
You will be acting as SME (Subject Matter Expert) for Database topics (High Availability/ Backup and Recovery/ Performance Troubleshooting/ Upgrade (Automation)/ Security)
You will contribute to daily operations in handling priority incidents
Drive automation improvements for the topics that you own as SME
Internal stakeholder alignment for bringing enhancements on the topics
Work on pattern analysis for continous improvements
Support escalated customers
Contribute to DB on-calls based on rotation during APJ on-call shift hours
Share technical knowledge within the team to bring improvements
What You Bring
In-depth knowledge of a Database (SAP HANA/ ASE) architecture, Troubleshooting and Performance management
Good knowledge in SUSE Linux, RHEL (beneficial)
Exposure to automation tools/ scripting or processes
Very strong experience in DB operations (HANA/ ASE),
Experience in handling customer escalations
Strong understanding of all critical activities in Database
Experience in handling operational on-call
Must-have Requirements
7+ years in customer experience and operational roles, with experience in handling incidents and service requests
Extensive knowledge of SAP HANA/ Sybase ASE Architecture, and good expertise on Linux
Good experience in High availability (HSR), Backup and Recovery, Database admin operations like table distribution, partitioning, upgrade etc
Troubleshooting performance issues and tuning SQL queries during performance regressions
Very good working knowledge on both Scale-up and Scale-out customer landscapes
Understanding of Database security concepts
Good Troubleshooting skills on Database level in SAP HANA, ASE
Excellent communication skills (in English)
Professional training and certification (C_HANATEC or equivalent), having certification on any Hyperscaler is beneficial
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Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively
Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management
As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development
Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves
At SAP, you can bring out your best
We win with inclusion
SAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best
At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential
We ultimately believe in unleashing all talent and creating a better and more equitable world
SAP is proud to be an equal opportunity workplace and is an affirmative action employer
We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities
If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Ca****s@*** com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy
Specific conditions may apply for roles in Vocational Training
EOE AA M/F/Vet/Disability
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability
Successful candidates might be required to undergo a background verification with an external vendor
Requisition ID: 412714 | Work Area: Information Technology | Expected Travel: 0 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations:
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Job Classification
Industry: Software ProductFunctional Area / Department: IT & Information SecurityRole Category: IT Infrastructure ServicesRole: IT Infrastructure Services - OtherEmployement Type: Full timeContact Details:
Company: SAPLocation(s): Bengaluru+ View Contact
Keyskills: operations linux troubleshooting sap hana performance management architecture communication skills
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