International Voice Process @Pune/Bengaluru
- Kvc Consultants Ltd
- 0 - 5 years
- Pune
- 2 months ago
- Email to a friend
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Job Description
Greetings from KVC CONSULTANTS LTD.
HIRING FOR LEADING MNCs
Candidates residing in Pune and Bangalore may apply for the same & outstation candidates need to relocate to Pune/Bengaluru .
NOTE:-
- NEED IMMEDIATE JOINERS ONLY
- NEED EXCELLENT ENGLISH COMMUNICATION
- ANY ENGLISH COMMUNICATION COURSE FOR FRESHER'S WOULD BE PREFFERED
- FOR EXPERIENCED CANDIDATES NEED INTERNATIONAL EXPERIENCE ONLY
Job Description
Location :- Hinjewadi Phase - 2, Electronic City
Process -- INTERNATIONAL Customer Support Voice
Eligibility:- Graduates Freshers and Exp both can apply
Salary:- Rs 4.5 LPA to 7LPA
Working Days :-5 days working with Cab facility .
ROLES AND RESPONSIBILITIES
- Customer Interaction:
- Engage with customers over phone calls to provide support, answer queries, and resolve issues in a professional and courteous manner.
- Address customer concerns and provide relevant solutions, ensuring satisfaction.
- Issue Resolution:
- Identify customer problems or concerns and offer timely and effective solutions.
- Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed.
- Quality Assurance Compliance:
- Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call.
- Ensure calls meet internal quality and performance metrics (such as First Call Resolution, Customer Satisfaction, etc.).
- Performance Metrics:
- Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR).
- Continuously work towards improving personal and team performance through self-assessment and feedback.
- Handling Difficult Situations:
- Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns.
- Offer empathetic solutions, ensuring a positive customer experience despite challenges.
- Customer Relationship Building:
- Build and maintain positive relationships with customers by providing exceptional service, leading to higher customer loyalty and retention.
FOR THE INITIAL SCREENING ROUND --- PLS CALL ANY OF THE BELOW NUMBERS- or WhatsApp with resume and profile interested & location .
Areesha- 9628373***
Divya -- 9821182***
Vanshika- 9628373***
Siya -- 7565006***
Reba-9628373***
Thanks & Regards,
AREESHA
HR Team
KVC CONSULTANTS LTD
NO PLACEMENT CHARGES
#HIRING #voice #bpo #customerservice #pune #international #magarpatta #cse
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer Success, Service & Operations - OtherEmployement Type: FreshersContact Details:
Company: Kvc Consultants LtdLocation(s): Pune
Keyskills: Customer Service International Process International UK Process Wipro TECH MAHINDRA TELEPERFORMANCE IELTS CAPITA DXC amazon Communication Skills Customer Support Australian Process TOEFL International Voice wns ltimindtree International BPO International Voice Process
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KVC CONSULTANTS LTD. KVC IS A DIRECT HIRING CENTER FOR MNCs - NO PLACEMENT CHARGES..WE HAVE BEEN IN SERVICE FOR LAST 21 YEARS & HAVE HELPED MORE THAN 1 LAKH JOB SEEKERS TO GET THEIR JOBS & STRIVE TO REMAIN AS PASSIONATE & SPIRITED AS EVER BEFORE.
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