Jira Administrator
- Fiserv
- 4 - 7 years
- Noida, Gurugram
- 1 month ago
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Job Description
We are looking for Jira Admin for Noida office, kindly refer the details below:
Exp. Range: 4 to 7 Years
Location: Noida
Job Description:
What does a successful Application Support Specialist do at Fiserv?
- Own, troubleshoot, solve complex customer technical issues, using collaboration, troubleshooting best practices, transparency within and across teams, maintain updates on the case.
- Error diagnosis (code review if needed), debugging, validation, and root cause analysis.
- Enable replication of issues to verify product-related bugs.
- Contribute to case deflection initiatives, automation, and other digital self-help assets to improve customer/ engineer experience.
- Drive technical collaboration & engagement outside of Fiserv with our internal and external partners.
- Provide technical leadership and mentoring for Support Engineers.
- Act as the primary point of contact for local JIRA Admin escalation
- On-call rotation and JIRA Engineer lead
- Competencies:
- Customer Focus & Adaptability
- Effective communication
- Team and Collaborative Working
- Process re-engineering with a Solution mindset
- Learning Aptitude
What you need to have:
- Bachelors degree in computer science preferred.
- 4+ years of experience in Technical Support, Software Services, and/or system administration for a large end-user community.
- 2-3+ years of experience working with Jira and Confluence Data Center (preferably on AWS hosted instances)
- Proven track record migrating JIRA and/or Confluence from older instances.
- Proven track record to de-escalate difficult situations with customers, working with executive levels.
- Proven track record of multi-tasking between tickets and mentoring of junior team members.
- Experience in mentoring other support engineers to grow their technical and troubleshooting skills.
- Has supported customers over email, phone, and screen-shares.
- Experience working in a high case volume environment and ability to prioritize.
- Coordinating training for new hires and conducting training using the skill gap analysis.
- Demonstrated technical competence with database skills, with the expertise to write and update SQL queries with ease.
- Usage of Browser dev tools, frontend troubleshooting, and HAR File analysis.
- An understanding of Network terminologies such as DNS, DHCP, Usage of Basic Network troubleshooting commands, SSL, Proxy, Firewalls, and identifying underlying Network issues.
- Experience understanding and supporting Java-based apps, being able to analyze/troubleshoot Stack trace and Java-based exceptions.
What would be great to have:
- Experience with APIs and REST calls.
- Experience working with Jira Service Manager
- Experience working with Splunk, Dynatrace, Clarity
- Good understanding of OAuth-based authentication and other authentication mechanisms such as SSO/SAML.
- Familiarity with AWS Cloud technologies.
- Experience working in a Linux environment.
- Ability to read/write python scripts or Ansible playbooks.
- Understanding ServiceNow, Aha, Flomatika, and Ansible integrations
Job Classification
Industry: FinTech / PaymentsFunctional Area / Department: Project & Program ManagementRole Category: Other Program / Project ManagementRole: Other Program / Project Management - OtherEmployement Type: Full timeContact Details:
Company: FiservLocation(s): Noida, Gurugram+ View Contact
Keyskills: Atlassian Confluence Jira Administration
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