Role & responsibilities
What You'll Be Doing
Delivering Tier 3 technical support and handling escalated issues
Designing and implementing infrastructure upgrades, cloud migrations, and system optimisations
Proactively managing security, patching, and compliance across client environments
Conducting root cause analyses to drive permanent fixes and process improvements
Collaborating with vendors, clients, and internal teams on projects and service delivery
Creating and maintaining technical documentation and performance reports
Your Technical Skillset Should Include
Advanced Windows Server & Linux administration (Active Directory, DNS, Group Policy)
Experience with virtualisation platforms (VMware, Hyper-V)
Proficiency in cloud platforms (Microsoft 365, Azure, AWS)
Strong networking knowledge (VPN, VLAN, TCP/IP, DNS)
Familiarity with endpoint security, firewalls, and SIEM tools
Scripting and automation skills (PowerShell, Bash, Python)
Backup and disaster recovery solutions (Veeam, Acronis)
ITIL knowledge and solid documentation practices
Preferred candidate profile
Successful Candidates Will Bring
Strong problem-solving and critical-thinking abilities
Excellent written and verbal communication skills
High level of initiative and ability to work independently
Proven ability to prioritise, manage time, and meet deadlines
Minimum 4 years experience in a Level 3 engineering or senior IT support role
Keyskills: Senior Systems Engineer system hardening Software Configuration System Configuration Azure Infrastructure Microsoft Windows Servers Microsoft Server System Engineering Microsoft Azure Microsoft Applications Cyber Security Testing Active Directory
Who We Are We are a Sydney-based MSP dedicated to empowering Australian businesses through reliable, secure, and tailored IT solutions. Our mission is to become the trusted technology partner for our clients by proactively managing, securing, and improving their IT systems. As a growing company, w...