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Software Engineer @ MSys Technologies

Home > DBA / Data warehousing

 Software Engineer

Job Description

  • Responsible for issuing an acknowledgment On Time and own the full responsibility to drive the key metrics MTTA (Mean Time To Acknowledge) MTTE (Mean time to Engage)
  • Ability to correlate alerts and create a meaningful picture to conclude an impact Ability to understand and correlate logs to problems Aggressively chase the relevant On Call teams to
  • Engage the final resolver for the Incident in the shortest possible time Log all Incident/Service Request details, allocating categorization and prioritization codes
  • Record and classify received Incidents and undertake an immediate effort in order to restore a failed Service as quickly as possible
  • Keep users informed about their Incidents status at agreed intervals
  • Provide first-line investigation and diagnosis of all Incidents Verify resolution with users and resolve Incidents in the ITSM tool Escalate
  • Major Incidents to the Incident Commander others as per Escalation Matrix Escalate Incidents at risk of breaching Service Level Agreement to the Incident
  • Coordinator or others as required Excellent communication interpersonal skills Qualification: BSc, B
  • Tech (other Graduation also works provided they have relevant experience) 0-6 month of experience in
  •  Monitoring distributed systems
  • Knowledge of Nmon, Nagios, Grafana, Solarwinds Orion, Centreon OR any such monirning tool is mandatory
  • Knowledge of basic ITIL concepts of Alerting and Incident Management OK to working in a 24/7 production operations support environment and Incident Management Need to work in Rotational shifts Work location: Hyderabad (No Work From Home)

Job Classification

Industry: Software Product
Functional Area / Department: Engineering - Software & QA
Role Category: DBA / Data warehousing
Role: Database Administrator
Employement Type: Full time

Contact Details:

Company: MSys Technologies
Location(s): Chennai

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Keyskills:   Service level Interpersonal skills operational support Production operations Solarwinds Investigation Incident management Incident Coordinator Distribution system Monitoring

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