Urgent Hiring BPO Quality Analyst (Noida) @ Cyfuture

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Urgent Hiring BPO Quality Analyst (Noida)

Cyfuture
2 - 7 years
Noida, Gurugram
2 months ago
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Job Description

Salary- 25K Inhand.

Company Name- CY Future India Pvt. Ltd.

Job Location- Noida

Job description

Monitor, evaluate and score inbound calls & provide feedback, 7 QC Tools.
Calibration sessions, employee communication sessions.
Conduct / Lead training sessions.
Provides performance expectations, action plans and development plans to improve call quality.
Should have good knowledge of Excel to make reports in reference to performances.

Desired Candidate Profile:

Candidate should be graduate.
English communication should be good.

Wtsup/call : HR Ambi 9310751***

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Customer Retention - Voice / Blended
Employement Type: Full time

Contact Details:

Company: Cyfuture
Location(s): Noida, Gurugram

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Keyskills: BPO QA Quality Analysis Quality Audit QC Tools Pareto Analysis 7Qc Throughput Call Monitoring RCA Call Quality Quality Monitoring QC Call Audit Call Calibration Quality Check Quality Tools Quality Control

Fraud Alert to job seekers!

₹ 1.5-2.75 Lacs P.A

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Cyfuture

CyFuture Thinking Future. Moving Ahead. CyFuture has carved a niche for itself in the burgeoning Information Technology industry. By focusing on three main pillars of performance - striving for stellar quality, fulfilling customers' desires & nurturing people's talents - we set ourselves apart ...

Urgent Hiring BPO Quality Analyst (Noida) @ Cyfuture

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