Team Lead Content Moderation IRC261097
- Hitachi
- 3 - 5 years
- Hyderabad
- 2 months ago
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Job Description
DescriptionThe role involves leading multiple operations teams (around 50 members) and overseeing governance, performance management, and team development
Candidate will be responsible for managing stakeholder relationships, conducting root cause analysis to improve productivity and quality, and driving strategic objectives with program managers
The position requires expertise in data analysis, process optimization, and ensuring high team performance by meeting targets and maintaining operational excellence
You will also be responsible for reporting, team engagement, and continuous process improvements
Requirements
Post Graduate in English with a minimum of 6+ years of overall work experience
3+ years of experience in setting up and managing successful teams of 50+ Head counts
Experience in leading a team to assess AI responses for accuracy, relevance, clarity, and safety
Good working knowledge of MS Office/Google Office (Word, Excel, PowerPoint)
Ability to define and understand operational metrics and controls
Ability to understand stakeholdersrequirements, delegate tasks, and prioritize actions
Strong data analysis skills
Excellent written and verbal communication skills with good interpersonal skills
Quick learner with the ability to guide and govern the team with minimal supervision
Self-starter who can learn independently and stay motivated with limited direction
Comfortable with a startup environment, quick adaptability, and project building
Strong team player
Exposure to Gen AI is a plus
Experience in prompt engineering and AI models
Job responsibilities
Lead multiple operations teams, each with 50+ headcount
Manage governance, mentoring, and guidance for teams
Conduct regular one on one with team members and handle poor performance issues
Manage stakeholder relationships with Program leads, Product, and Engineering teams
Perform daily root cause analysis (RCAs) to identify process/team-level gaps related to productivity, quality, and address them promptly
Work closely with program managers to drive strategic objectives, cross/upskill the team, achieve production targets, and optimize/automate operational processes
Develop Subject Matter Expertise in the operations process
Meeting/exceeding targets (Productivity, Quality, SLA, Efficiency, and Utilization)
What we offer
Culture of caring
At GlobalLogic, we prioritize a culture of caring
Across every region and department, at every level, we consistently put people first
From day one, youll experience an inclusive culture of acceptance and belonging, where youll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders
Learning and development
We are committed to your continuous learning and development
Youll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic
With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally
Interesting & meaningful work
GlobalLogic is known for engineering impact for and with clients around the world
As part of our team, youll have the chance to work on projects that matter
Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine whats possible and bring new solutions to market
In the process, youll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today
Balance and flexibility
We believe in the importance of balance and flexibility
With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life
Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!
High-trust organization
We are a high-trust organization where integrity is key
By joining GlobalLogic, youre placing your trust in a safe, reliable, and ethical global company
Integrity and trust are a cornerstone of our value proposition to our employees and clients
You will find truthfulness, candor, and integrity in everything we do
About GlobalLogic
GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the worlds largest and most forward-thinking companies
Since 2000, weve been at the forefront of the digital revolution helping create some of the most innovative and widely used digital products and experiences
Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services
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Job Classification
Industry: Courier / LogisticsFunctional Area / Department: Content, Editorial & JournalismRole Category: Content Management (Print / Online / Electronic)Role: Content Creation / WriterEmployement Type: Full timeContact Details:
Company: HitachiLocation(s): Hyderabad+ View Contact
Keyskills: excel gen operations writing google powerpoint communication skills
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