Walk-in Interview - Openings For Voice Process - US Healthcare @ NTT DATA, Inc.

Job Description

Position's General Duties and Tasks
In these roles you will be responsible for:

• Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.
• Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met
• Analyzing medical insurance claims for quality assurance
• Resolving moderately routine questions following pre-established guidelines
• Performing routine research on customer inquiries.
• Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team

Requirements for this role include:

• Ability to work regularly scheduled shifts from Monday-Friday 8:30PM to 5:30AM or 10:30PM to 7:30AM.
• High school diploma
• 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
• 0-6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English.
• 0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions

*** The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekends basis business requirement.

If interested please walk - in to the location on below date

NTT Data services,

5th Block 4th Floor,

DLF IT park, Ramapuram.

Chennai

Date - 02 May 2025

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Keyskills:   US Process Bpo Voice AR Calling Voice Process International Voice Process BPO Customer Support Telecalling Customer Care US Healthcare Voice Support