Manager Quality - Airline / GDS experience
- IGT
- 8 - 11 years
- Noida, Gurugram
- 2 months ago
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Job Description
Job Posting: Manager - Quality Travel (Airlines) - IGT Solutions
Location: Gurgaon
About the Role:
IGT Solutions is seeking a dynamic and experienced Manager - Quality (Transaction Quality) to join our team. This role will involve managing a team of Quality Evaluators and Team Leaders within a fast-paced, customer-centric environment. Ideal candidates will have experience in airlines or travel-based processes and bring strong leadership skills, quality management expertise, and a deep understanding of process improvements.
Key Responsibilities:
- Team Management: Lead and manage a team of Quality Evaluators and Team Leaders to ensure high-quality performance in aligned processes.
- Client/Stakeholder Management: Drive and influence improvement objectives through effective communication and collaboration with clients and stakeholders.
- Quality Activities: Oversee the documentation for transaction monitoring and ensure that quality standards are consistently met.
- Process Improvement: Track process trends, identify broken links, and recommend improvement opportunities for enhanced performance.
- Performance Analysis: Analyze and report trends in agents performance and process efficiency to ensure continual improvement.
- Corrective Actions: Implement corrective action plans where necessary to address performance gaps.
- Six Sigma Methodologies: Participate in quality system improvements using Six Sigma methodologies to enhance overall performance.
- Reporting: Prepare and present weekly and monthly performance reports, including dip check and calibration compliance.
- Motivational Tools: Suggest and implement new quality tools and initiatives to improve transaction quality and employee motivation.
- Bottom Quartile Performance: Identify bottom quartile performers and implement targeted strategies for improvement.
Skills and Qualifications:
- Experience in Airlines/Travel: A background in the travel or airline industry is highly desirable.
- Leadership Skills: Strong team management, time management, and people management capabilities.
- Process Expertise: Knowledge of various quality control tools such as Pareto, Six Sigma, FMEA, and SIPOC.
- Communication Skills: Excellent written and verbal communication in English.
- MS Office Proficiency: Proficiency in MS Office (Excel, Word, PowerPoint).
- Attention to Detail: Strong analytical skills with an eye for detail and a results-driven approach.
- Organized and Methodical: Must be organized, methodical, and target-driven.
Perks & Benefits:
- Equal employment opportunities based on qualifications and abilities.
- A non-discriminatory environment free from intimidation, harassment, or bias.
How to Apply:
If you are passionate about quality management in the travel and airline domain, please submit your updated resume to so*********1@ig*********s.com.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Quality AssuranceRole Category: Business Process QualityRole: Process / Operational ExcellenceEmployement Type: Full timeContact Details:
Company: IGT SolutionsLocation(s): Noida, Gurugram
Keyskills: QA Airline Process quality assurance Sabre galileo transactional quality amadeus gds
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